Lily Ramirez
Denton,TX
Summary
Results-driven Property Management professional with hands-on experience in community operations and resident relations. Capable of managing leasing processes, enforcing lease policies, and facilitating applications and renewals. Focused on enhancing customer satisfaction while optimizing property management efficiency.
Overview
3
3
years of professional experience
Work History
Assistant Community Manager
Camino del Sol Apartments
Denton, TX
01.2026 - Current
- Supported daily apartment community operations, ensuring professional and responsive resident service to enhance resident satisfaction.
- Assisted residents with leasing questions, applications, move-ins, and renewals to facilitate smooth transitions and foster community engagement.
- Answered resident questions about account balances, payment options, lease requirements, and account concerns.
- Assisted with lease enforcement, resident notices, and follow-up on overdue balances per community procedures.
- Coordinate with maintenance personnel to address resident concerns, service requests, and apartment readiness.
- Maintained organized resident communications and documentation, streamlining support for the community management team.
Leasing Consultant
Era Apartments
Denton, Texas
02.2024 - 01.2026
- Assisted prospective residents with apartment inquiries, property information, and the leasing process.
- Processed rental applications, coordinated move-in procedures, and managed resident communications to ensure a seamless transition for new residents.
- Assisted in leasing and marketing initiatives to effectively attract prospective residents and promote community features.
- Built positive resident relationships by responding professionally to questions, concerns, and service requests.
- Communicated community policies, lease expectations, and account-related information to residents.
- Streamlined daily office operations through organized documentation and collaboration with the property management team.
Education
High School Diploma -
Denton Ryan High School
Denton, TX05-2023
Skills
- Property management
- Resident accounts
- CRM and software expertise
- Problem solving
- Attention to detail
- Professional communication
Timeline
Assistant Community Manager
Camino del Sol Apartments
01.2026 - Current
Leasing Consultant
Era Apartments
02.2024 - 01.2026
High School Diploma -
Denton Ryan High School