Lily Reynolds
Loxley,AL
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Proven ability to maintain confidentiality and enhance office efficiency.
Overview
5
5
years of professional experience
Work History
Front Desk Agent
Holiday Inn Express Hotel Suites
12.2025 - Current
- Collected fees and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
- Welcomed each new arrival pleasantly and confirmed reservations, identification, and payment.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Worked morning (7am-3pm) and night shift (3pm-11pm)
- Made registration cards and programmed room keys.
Cashier
Greer's
06.2025 - 08.2025
- Handled cash and credit transactions, ensuring accurate payments to customers.
- Developed strong customer relationships, resulting in an increase in repeat business and positive customer feedback.
- Cleaned and kept a tidy register.
- Handled closing routines
Administrative Assistant
American Scaffold LLC
12.2022 - 05.2025
- Maintained files and filing, keeping sensitive information confidential.
- Provided administrative support to management staff, including scanning, filing, research, reporting, and data entry.
- Compiled and entered data into various databases to ensure accuracy and completeness.
Retail Sales Associate Cashier
Book Exchange of Foley
05.2021 - 08.2021
- Gained experience in customer service and sales.
- Built strong relationships with customers by being knowledgeable on product offerings and providing assistance to customers with their purchases.
- Maintained a clean and orderly work environment for both customers and employees.
- Performed opening and closing duties such as counting money in the register drawer and setting up registers for the day's business transactions.
- Provided accurate cash handling skills, balancing the register drawer daily, and processing credit and debit card payments accurately.
- Managed multiple tasks simultaneously while maintaining focus on quality customer service.
- Utilized problem-solving techniques when dealing with challenging customer situations or disputes over products or services.
- Developed an understanding of retail operations including inventory management, stocking shelves, merchandising displays, store cleaning and maintenance.
- Helped customers locate merchandise and answered questions about products.
Education
Library and Information Science
University of Southern Mississippi
Hattiesburg, MS02.2026
High School Diploma - undefined
Baldwin County Virtual School
Daphne, AL05.2023
Skills
- Data entry
- Customer service
- File organization
- Administrative support
- Documentation and recordkeeping
- Office software
- Time management
- Effective communication
- Computer skills
- Microsoft Excel
- Credit and cash payments
- Hotelkey
Timeline
Front Desk Agent
Holiday Inn Express Hotel Suites
12.2025 - Current
Cashier
Greer's
06.2025 - 08.2025
Administrative Assistant
American Scaffold LLC
12.2022 - 05.2025
Retail Sales Associate Cashier
Book Exchange of Foley
05.2021 - 08.2021
High School Diploma - undefined
Baldwin County Virtual School
Library and Information Science
University of Southern Mississippi