Lily Romero
Hershey,PA
Summary
Dedicated server with a proven track record in exceptional customer service and guest engagement. Strong work ethic and effective communication skills drive positive dining experiences.
Overview
24
24
years of professional experience
Work History
Server
Harmony at Hershey
75 East Canal Street, Hershey, PA 17033
10.2021 - Current
- Provided exceptional customer service, ensuring guest satisfaction during dining experiences.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Trained new servers on menu details, service standards, and restaurant protocols.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow during peak hours.
Home Health Care Provider
Donna Rothgaber
Hershey, PA
10.2016 - 10.2021
- Provided personalized care plans to enhance patient comfort and well-being.
- Assisted client with daily living activities, ensuring safety and dignity.
- Developed strong relationships with client to foster trust and effective communication.
- Coordinated with friends and legal guardian to address client needs and preferences effectively.
- Assisted patient with daily living activities, promoting independence and preserving dignity.
Salvation Army Social Worker, Child Educator
Salvation Army
Reading, PA; Ohio; Connecticut
01.2002 - 01.2008
- Conducted assessments to identify social service needs.
- Provided crisis intervention and conflict resolution strategies for clients in distress.
- Led educational teaching, activity programs, spiritual growth, arts and crafts. Consultation with parents on student progress.
Education
High School Diploma -
Nottingham High School
Syracuse, NYNo Degree - Liberal Arts
Onondaga Community College
Syracuse, NTSkills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Guest engagement
- Professional appearance
Timeline
Server
Harmony at Hershey
10.2021 - Current
Home Health Care Provider
Donna Rothgaber
10.2016 - 10.2021
Salvation Army Social Worker, Child Educator
Salvation Army
01.2002 - 01.2008
High School Diploma -
Nottingham High School
No Degree - Liberal Arts
Onondaga Community College