LILY ROSS
Fort Lauderdale
Summary
Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Strong ability and desire to connect with customers and provide an excellent, personable, and unforgettable guest experience.
Overview
9
9
years of professional experience
Work History
Bartender
Shooters Waterfront Grill
08.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Craft Cocktail Bartender
The Hampton Social Orlando, A Parker Hospitality Concept
02.2023 - 08.2024
- Specialized in creating craft cocktails while providing full food and beverage service.
- Handled large volumes of guests while remaining available and attentive towards each guest, ensuring an excellent experience.
- Provided unparalleled enthusiasm, guest service, and personalization.
Attractions Attendant at Hagrid's Motorbike Adventure
Universal Orlando Resort
09.2022 - 04.2024
- Worked diligently with a team in order to problem solve and ensure guests safely experienced a high-speed attraction.
- Operated heavy machinery and closely followed an SOP.
- Helped to create a themed experience while taking on over40 different roles throughout the venue.
- Provided exquisite guest service to guests before, during, and after their attraction experience.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
Nanny
Various Families
08.2015 - 09.2022
- Kept a strong communication with parents to provide updates on children's progress, needs, and achievements.
- Enhanced children's well-being by providing attentive care, physical activity, and nurturing relationships.
- Ensured children's safety and comfort by consistently monitoring their environment and addressing potential hazards.
Cashier and Cook
Purple Ocean Super-food Bar / Orlando, Fl
09.2021 - 08.2022
- Guided guests through a menu while keeping in mind allergies and personal preference.
- Interacted with guests throughout their entire dining experience to ensure an optimal experience.
- Worked with a team to most efficiently serve guests and follow operating procedures.
- Grilled and fried foods in back of house operations.
Server
Shiraz Mediterranean Grill
09.2018 - 08.2020
- Recognized for exquisite guest service and being a dependable leader of the team
- Trained new staff in serving procedures, customer relations, and preparing procedures
- Served guests, ran food, made custom beverages, and prepped food
Education
Bachelor's Degree - Hospitality Management and Studio Art
University of Central Florida
Orlando, FL05.2024
Skills
- Organized and Efficient
- Strong multitasking
- Customer service
- Highly reliable
- Outgoing personality
- Service-oriented mindset
- Hard Working
- Fast Learner
- Clear and effective communication
- Team player attitude
- Responsible alcohol service
Timeline
Bartender
Shooters Waterfront Grill
08.2024 - Current
Craft Cocktail Bartender
The Hampton Social Orlando, A Parker Hospitality Concept
02.2023 - 08.2024
Attractions Attendant at Hagrid's Motorbike Adventure
Universal Orlando Resort
09.2022 - 04.2024
Cashier and Cook
Purple Ocean Super-food Bar / Orlando, Fl
09.2021 - 08.2022
Server
Shiraz Mediterranean Grill
09.2018 - 08.2020
Nanny
Various Families
08.2015 - 09.2022
Bachelor's Degree - Hospitality Management and Studio Art
University of Central Florida
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