Lilianna Ruiz
LANSING
Summary
Dedicated Behavior Technician with proven skills in implementing effective behavior intervention plans and fostering client progress. Expertise in data collection, client relationship development, and team collaboration.
Overview
8
8
years of professional experience
1
1
Certification
1
1
Language
Work History
Behavior Technician
Total Spectrum
Okemos, MI
12.2025 - Current
- Implemented individualized behavior intervention plans in collaboration with interdisciplinary teams.
- Conducted data collection and analysis to monitor client progress and inform treatment adjustments.
- Trained and mentored new staff on effective behavioral techniques and intervention strategies.
- Developed and refined instructional materials tailored to diverse learning needs of clients.
- Collaborated with families to reinforce behavior strategies in home settings, enhancing consistency across environments.
- Facilitated group sessions focused on social skills development, fostering peer interactions among clients.
- Advocated for client needs within multidisciplinary meetings, ensuring comprehensive support strategies are implemented.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.
- Worked as part of collaborative team to address changing needs of children and families.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Trained clients to apply appropriate social skills and behavior modification techniques.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Provided direct support during community outings, facilitating appropriate social interactions among peers while practicing newly acquired skills within real-world contexts.
- Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
- Supported client using principles of applied behavior analysis.
- Learned specialized behavior approaches to implement behavioral strategies.
Canvassing Team Leader
Policy Over Party
East Lansing, MI
07.2024 - 11.2024
- Led canvassing initiatives to mobilize community engagement and increase voter participation.
- Trained and mentored team members on effective outreach strategies and communication techniques.
- Developed targeted canvassing plans based on demographic analysis and local issues.
- Coordinated logistics for canvassing events, ensuring efficient resource allocation and team deployment.
- Analyzed feedback from canvassing efforts to refine messaging and improve future outreach campaigns.
- Fostered relationships with community organizations to enhance collaboration and support for initiatives.
- Implemented best practices for data collection during canvassing to inform strategic decision-making.
- Enhanced team performance through regular training sessions focused on goal-setting and accountability measures.
- Coordinated volunteer recruitment efforts to expand the size of our canvassing group during peak seasons.
- Developed strong rapport with local community members, resulting in improved engagement and campaign reach.
- Managed daily scheduling and operations of the canvassing team to ensure timely completion of assigned tasks.
- Utilized data-driven approaches to identify areas for improvement in individual performance levels amongst the canvassing team members.
- Assisted in the development of marketing materials tailored to specific demographics for targeted outreach efforts.
- Collaborated with other team leaders to share best practices, generate new ideas, and streamline processes.
- Established strong relationships with key stakeholders for better collaboration on campaign initiatives.
- Enhanced team productivity through consistent training, coaching, and performance evaluations.
- Supported overall campaign objectives by aligning team goals with organizational strategies and priorities.
- Expanded network connections through strategic partnership-building activities aimed at developing lasting professional alliances.
- Boosted canvassing team''s efficiency by implementing optimized routes and strategic planning.
- Addressed any issues or conflicts within the team promptly, fostering a positive work environment for all members.
- Increased voter registration numbers by organizing targeted outreach events and campaigns.
- Ensured accurate data collection and reporting by monitoring team performance and providing ongoing feedback.
- Maintained a high level of professionalism within the team by setting clear expectations and leading by example.
Unarmed Security Guard
DK Security
Lansing, MI
02.2021 - 08.2024
- Monitored premises to ensure safety and compliance with regulations.
- Conducted regular patrols to deter criminal activity and maintain order.
- Collaborated with local law enforcement during incidents for effective resolution.
- Responded promptly to alarms and emergencies, implementing appropriate protocols.
- Documented daily activities and incidents in accurate reports for management review.
- Implemented security measures that enhanced overall site safety and efficiency.
- Provided exceptional customer service while addressing visitor inquiries and concerns.
- Assisted visitors and customers to provide directions, answer questions and meet requests.
- Verified each individual's right to enter restricted areas and denied access to unauthorized persons.
- Improved overall safety by enforcing company policies and regulations among employees and visitors alike.
- Completed detailed incident reports to provide accurate documentation of security events for future reference.
- Responded quickly to incidents and assessed active situations for security concerns.
- Patrolled commercial property and associated parking garage.
- Monitored surveillance cameras to identify suspicious activity and prevent possible crime.
- Enhanced security presence by conducting regular patrols and monitoring CCTV cameras.
- Maintained visitor logs for accurate record-keeping and improved site access control.
- Patrolled parking lots and garages to determine security of vehicles and property.
- Collaborated with local law enforcement agencies for coordinated response efforts in critical incidents.
- Conducted safety checks, inventory checks and security assessments to apply protective measures.
- Reported fires, medical emergencies and criminal activity to authorities to receive prompt response and attention.
- Ensured proper functioning of security equipment through routine checks, contributing to optimal surveillance coverage and intrusion detection capabilities.
- Prevented crimes through careful observation and investigation of suspicious and unusual behavior.
- Assisted in the training of new security personnel, sharing knowledge and expertise to ensure a skilled workforce.
- Implemented access control procedures to prevent unauthorized entry into restricted areas of the facility.
Canvasser
Energy Save Solutions
East Lansing, MI
04.2024 - 07.2024
- Engaged potential customers through door-to-door outreach, effectively promoting energy-saving solutions.
- Conducted comprehensive assessments of residential energy usage to identify savings opportunities.
- Educated homeowners on benefits of energy efficiency programs and incentives offered by local utilities.
- Collaborated with team members to strategize outreach methods and improve engagement rates.
- Analyzed feedback from homeowners to refine sales pitches and improve communication strategies.
- Maintained a positive attitude and high energy levels throughout long hours of door-to-door outreach, contributing to team morale.
- Collaborated with fellow team members to ensure consistent messaging and seamless coordination of canvassing activities across neighborhoods.
- Utilized data-driven strategies to target specific demographics for increased voter outreach effectiveness.
- Adapted communication style to address diverse populations effectively, ensuring inclusivity and respect for all individuals encountered.
- Discussed customer feedback with management to optimize customer experience.
- Responded to customer questions and objections to address concerns and build rapport.
Cleaner
Ballard Cleaning
Lansing, MI
03.2024 - 05.2024
- Conducted thorough cleaning of assigned areas, ensuring high standards of hygiene and cleanliness.
- Operated industrial cleaning equipment efficiently to maintain facility appearance and safety.
- Collaborated with team members to streamline cleaning processes and improve overall efficiency.
- Trained new staff on best practices for cleaning techniques and safety procedures.
- Monitored cleanliness levels regularly to meet company standards and client expectations.
- Developed schedules for daily cleaning tasks, optimizing workflow across multiple areas.
- Resolved customer concerns promptly, enhancing satisfaction through effective communication and service delivery.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Emptied trashcans and transported waste to collection areas.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
Server/Restaurant Hostess
Pizza Hut
Grand Ledge, MI
01.2019 - 01.2020
- Provided exceptional customer service in fast-paced dining environment.
- Efficiently processed orders and managed cash transactions using point-of-sale system.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations.
- Resolved customer inquiries and complaints professionally to foster satisfaction and loyalty.
- Supported inventory management by restocking supplies and monitoring stock levels consistently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Education
Bachelor of Science - Science in Psychology
Central Michigan University
Mount Pleasant, MI03.2025
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Behavioral management
- Social skills development
- Positive reinforcement
- Behavior treatment plans
- Skill development
- Behavior management
- Teaching play and leisure skills
- Picture exchange communication system
- Discrete trial teaching
- Client relationship development
- Verbal behavior training
- Report writing
- Behavior intervention plans
- Adaptive living skills training
- Crisis management and prevention
- Token economy systems
- Functional behavior assessments
- Individualized education plans
- Applied behavior analysis
- Behavior modification techniques
- Errorless learning techniques
- Case management
- Sensory integration support
- Precision teaching methods
- Social skill development
- Group instruction techniques
- Self-management strategies
- Direct instruction methodologies
- Natural environment teaching
- Collaboration with multidisciplinary teams
- CPR/AED certified
- Team management
- Diversity and inclusion
- Staff motivation
- Campaign coordination
- Cultural sensitivity
- Volunteer recruitment
- Political awareness
- Quick-learning
- Flexibility
- Client relationship building
- Data entry
- Documentation
- Travel experience
- Daily reporting
- Campaign support
Certification
CPR Certified.
Languages
English
Native or Bilingual
Timeline
Behavior Technician
Total Spectrum
12.2025 - Current
Canvassing Team Leader
Policy Over Party
07.2024 - 11.2024
Canvasser
Energy Save Solutions
04.2024 - 07.2024
Cleaner
Ballard Cleaning
03.2024 - 05.2024
Unarmed Security Guard
DK Security
02.2021 - 08.2024
Server/Restaurant Hostess
Pizza Hut
01.2019 - 01.2020
Bachelor of Science - Science in Psychology
Central Michigan University