Summary
Overview
Work History
Education
Skills
Timeline
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Lily Sims

Sunland,CA

Summary

I am a detail-oriented professional with strong customer service skills in fast-paced environments. I am experienced in conflict resolution and team collaboration, consistently enhancing service quality and team efficiency.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
Tujunga, California
07.2025 - Current
  • Provided exceptional customer service in a fast-paced environment.
  • Collaborated with team members to ensure smooth store operations during busy periods.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Implemented feedback from customers to improve service quality and menu offerings.

Customer Service Representative

Home Depot
San Fernando, California
01.2023 - 07.2025
  • Assisted customers with product inquiries and order placements.
  • Resolved customer complaints through effective communication and problem-solving.
  • Processed returns and exchanges while following company policies.
  • Trained new staff on customer service protocols and product knowledge.

Barista

Target
La Crescenta, California
09.2022 - 03.2023
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
  • Prepared high-quality coffee beverages according to customer preferences.
  • Assisted in inventory management by restocking supplies as needed.

Education

High School Diploma -

Louisville
Woodland Hills, CA
06-2017

Skills

  • Customer service
  • Team collaboration
  • Conflict resolution
  • Time management
  • Attention to detail
  • Team motivation

Timeline

Barista

Starbucks
07.2025 - Current

Customer Service Representative

Home Depot
01.2023 - 07.2025

Barista

Target
09.2022 - 03.2023

High School Diploma -

Louisville
Lily Sims