Lily Soto
Terre Haute,IN
Summary
I have had years of customers interaction and customer service skills over an extended period of time. In any place of business I take my time to learn all the steps and techniques to do my work efficiently. In my job experience I have learned to efficiently promote products in sales, both face to face and online and how to interact with customers and accommodate to their needs.
Overview
5
5
years of professional experience
Work History
Sales Lead Keyholder
Tradehome Shoes Inc.
Terre Haute, IN
2023.05 - Current
- Close and open the store and have my own key.
- Handle cash and bank deposits
- Train and help new associates.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
Sales Associate
Hollister
Terre Haute, IN
2021.10 - 2025.01
- Gained customer service skills.
- Consistently restocked items to place on the floor in a tidy and clean looking manner.
- Assisted customers with product selection, sizing and styling.
- Greeted customers to determine wants or needs.
Social Media Manager
Plato’s Closet
Terre Haute, IN
2024.03 - 2024.06
- Making product posts and promoting sales, items and more on the business page.
- Setting up events and promoting them.
- Making online giveaways for customer interaction.
- Running online sales.
- Assisting management with sales associates.
- Developed and implemented successful social media campaigns to support company objectives.
Front of House Team Member
Chick-fil-A
Terre Haute, Indiana
2020.08 - 2021.11
- Operated cash registers accurately and efficiently processed payments from customers.
- Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Education
Marketing
Indiana State University
Terre Haute, IN2027-05
Skills
- Brand Promotion
- Content Creation
- Photography and Videography
- Photo and Video Editing
- Problem-Solving
- Business Development
- Sales Development
- Product Sales
Timeline
Social Media Manager
Plato’s Closet
2024.03 - 2024.06
Sales Lead Keyholder
Tradehome Shoes Inc.
2023.05 - Current
Sales Associate
Hollister
2021.10 - 2025.01
Front of House Team Member
Chick-fil-A
2020.08 - 2021.11
Marketing
Indiana State University