Summary
Overview
Work History
Education
Skills
Certification
Affiliations
References
Timeline
Generic

Ciana Galley

Apple Valley,CA

Summary

Dynamic sales professional with a proven track record at Ulta Beauty Inc., excelling in brand promotion and customer relationship building. Leveraging strong communication skills, I consistently surpassed sales goals while fostering team development and enhancing customer loyalty. Adept at analyzing trends, implementing effective strategies to drive revenue growth, and educating all. I work well under pressure and can problem-solve efficiently at both workplaces.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Sales Lead Keyholder

Journeys Shoe Store
Victorville, CA
03.2024 - Current
  • Analyzed sales data to identify trends and adjust sales strategies accordingly by following the 6 must see behaviors.
  • Stocked shelves and supplies and organized displays to focus customer attention on new items.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills, and product knowledge by role-playing for improvement.
  • Collaborated with management to determine key tasks and delegate them to staff members every shift.
  • Greeting each guest within the first 15 seconds of their entrance into the store, and letting them know about promotions.

Clinique Consultant

Ulta Beauty Inc.
Apple Valley, CA
05.2022 - Current
  • Strives to meet and surpass weekly sales goals for the boutique (currently number two in the district have been for the last two years.)
  • Work diligently to problem solve with any guests discomfort or anyone involved in an uncomfortable situation
  • Document daily sales and updates to collaborate with other associates (including vendors and other brands not just boutiques) to meet our goal in a timely manner.
  • Constantly keeping things organized, adjusting inventory, and a safe, clean environment

Prestige Beauty Advisor

Ulta Beauty Inc.
Apple Valley, CA
10.2021 - 05.2022
  • Maintained counter and display areas for cleanliness and organization
  • Helped customers feel relaxed and comfortable through conversation and personal relatability
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection
  • Analyzed customer skin, and hair to assess conditions and type to suggest optimal products and treatments, through listening to customers needs and desires
  • Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in boutique and vendor products
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions
  • Worked diligently as a team with other coworker's to help exceed each other's sales/ credit goals (specifically at least 1 card for every 50 customers)

Clinique Consultant

Ulta Beauty Inc.
Apple Valley, CA
03.2021 - 10.2021
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Greeted customers, helped locate merchandise, suggested suitable options, and made sure to check on other customers
  • Worked on planograms in a timely manner, making sure everything was stocked and displayed correctly for opening time.

Education

Associates of Arts - Liberal Arts-Social and Behavioral Science

Victor Valley College
Victorville, CA
06.2023

Skills

  • Store Policies and Procedures
  • Brand Promotion
  • Strong Communication and Interpersonal Skills
  • Engaging with Diverse Customers
  • Building Customer Relationships and Loyalty
  • Creative Thinking
  • Striving to develop and grow all associates
  • Friendly and Helpful
  • Cleaning and Sanitizing

Certification

CPR certified, 03/01/25

Affiliations

  • Have a small business in jewelry making and curating clothes.

References

References available upon request.

Timeline

Sales Lead Keyholder

Journeys Shoe Store
03.2024 - Current

Clinique Consultant

Ulta Beauty Inc.
05.2022 - Current

Prestige Beauty Advisor

Ulta Beauty Inc.
10.2021 - 05.2022

Clinique Consultant

Ulta Beauty Inc.
03.2021 - 10.2021

Associates of Arts - Liberal Arts-Social and Behavioral Science

Victor Valley College

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Ciana Galley