Summary
Overview
Work History
Education
Skills
Timeline
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Lily Sparks

Lubbock,TX

Summary

Enthusiastic and reliable waitress that takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

2
2
years of professional experience

Work History

Waitress and Hostess

Yamagata Japanese Steakhouse
05.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
  • Bussed and reset tables to keep the dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Carried out complete opening, closing, and shift change duties to keep the restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts, and maintained an accurate cash drawer.
  • Collaborated with other faculty to plan and coordinate events such as wedding receptions and Christmas parties.


Attraction Guide

Adventure Park
05.2021 - 10.2021
  • Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
  • Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Ensured customer safety when running attractions.

Education

Bachelor of Arts - Psychology

Texas Tech University
Lubbock, TX
05.2026

High School Diploma -

Frenship High School
Wolfforth, TX
05.2023

Skills

  • Accurate Money Handling
  • Complex Problem-Solving
  • Adaptable and Flexible
  • Guest Satisfaction
  • Kitchen Staff Coordination
  • High-Volume Dining Prioritization
  • Complaint Resolution

Timeline

Waitress and Hostess

Yamagata Japanese Steakhouse
05.2022 - Current

Attraction Guide

Adventure Park
05.2021 - 10.2021

Bachelor of Arts - Psychology

Texas Tech University

High School Diploma -

Frenship High School

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Lily Sparks