Summary
Overview
Work History
Education
Skills
Languages
Timeline
Server

Lily Tham

Lyons,IL

Summary

Professional and enthusiastic Food Server with over 4 years of experience serving food in busy restaurants. Adept at delivering first class service to all dining patrons, adding to the positive reputation of dining establishments. A friendly, high-energy individual with the ability to multitask and work well under pressure. Extremely customer-focused dedicated to maintaining resturant and food industry standards.

Overview

4
4
years of professional experience

Work History

Server

Basalt Resturant
Honolulu, HI
02.2020 - 02.2022
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Busser, Lead Hostess, Food Runner

Uncle's Fish Market & Grill
Pearl City, HI
09.2019 - 01.2020
  • Trained new staff in bussing and cleaning procedures.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Cleared tables immediately after guests left in preparation for next party.
  • Answered questions from restaurant patrons regarding menu items.
  • Delivered correct food items to tables according to order documentation.
  • Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Selected food items from serving or storage areas and placed in dishes, on serving trays or in takeout bags
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.

Hostess

Shabuya
Honolulu, HI
03.2019 - 09.2019
  • Comfortable in a fast paced work environment with high volume foot traffic.
  • Took reservations and answered customer questions and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Used cash registers and credit card machines to cash out customers.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.


Team Member

Jamba Juice
Honolulu, HI
01.2015 - 08.2016
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels.

Education

High School Diploma -

President William Mckinley High School
Honolulu, HI
05.2017

Skills

  • Covid Symptom Screening
  • Cool Under Pressure
  • Transactions and Cash Handling
  • Special Requests and Substitutions
  • Order Accuracy and Delivery
  • Warm and Friendly
  • High-Volume Dining
  • Menu Memorization and Presentation
  • Age Verification
  • Suggestive Selling
  • Dining Area Maintenance
  • Identification Requirements
  • Guest Inquiries

Languages

Khmer
Professional Working

Timeline

Server

Basalt Resturant
02.2020 - 02.2022

Busser, Lead Hostess, Food Runner

Uncle's Fish Market & Grill
09.2019 - 01.2020

Hostess

Shabuya
03.2019 - 09.2019

Team Member

Jamba Juice
01.2015 - 08.2016

High School Diploma -

President William Mckinley High School

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Lily Tham