Lily Thompson
Saint Paul,MN
Summary
Accomplished Solutions Manager with a proven track record at Petco, where I significantly improved customer retention by providing exceptional service. My passion is business analysis and employee training, where I strive daily to elevate my teams performance and knowledge.
Overview
10
10
years of professional experience
Work History
Solutions Manager
Petco
01.2024 - Current
- Became proficient in industry best practices within the organization, elevating overall performance standards.
- Assisted guests in choosing solutions suited to specific business needs by offering insight into available product or service options.
- Provided comprehensive training to over a dozen team members, resulting in improved performance and skill development.
- Improved guest and team member retention rates by addressing concerns promptly and effectively resolving issues as they arose.
- Mentored partners, fostering a positive learning environment that encouraged professional growth.
Reptile Curator
Snake Discovery
05.2023 - 01.2024
- Provided compassionate care to over 500 reptiles, assisting with daily tasks such as meal preparation and habitat cleanliness.
- Assisted the zoo owners during off site site company events, including travel to other cities when applicable.
- Followed daily, weekly and monthly maintenance routines to ensure the zoo's operations and business could exceed.
- Created and executed treatment plans for animals with health ailments, and administered medication including injections.
- Used a company owned vehicle to complete several weekly errands for the business.
Companion Animal Leader
Petco
05.2021 - 05.2023
- Ensured all companion animal maintenance, health, and well being exceeded the company's standards.
- Built a regular client base who would frequent our location by taking special requests, maintaining proper in stocks, and merchandise readiness.
- Improved assortment codes in multiple companion animal departments by exceeding sales targets and mitigating shrink.
- Educated our guests and team members on best practices and species requirements to ensure all animals in our care receive proper care.
Sales Associate
Petco
08.2020 - 05.2021
- Boosted guest satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Listened to guest needs and desires to identify and recommend optimal products.
- Built guest loyalty and retention by delivering excellent shopping experiences.
- Mastered promoting and engaging guests on the company's loyalty benefits.
Assistant Manager
McDonald's
01.2018 - 05.2021
- Scheduled staff shifts for up to 60 team members to ensure proper coverage during peak business hours without exceeding labor budgets.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Completed weekly inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Recruited, interviewed and hired new team members, and oversaw their onboarding tasks.
- Mitigated conflicts that arose between team members, and resolved guest concerns as they arose to maintain a positive environment.
Aquatic Specialist
Petco
10.2016 - 01.2018
- Improved aquatic habitat quality by conducting regular water quality assessments and implementing appropriate treatments.
- Tracked, organized and cleaned aquatic equipment to keep aquatic habitats in good working condition.
- Provided feedback and guidance to guests regarding their personal water samples or troubleshooting questions.
- Stayed current on allocations and guest requests, adjusting aquatic orders and in-stocks to meet evolving customer preferences.
Team Member/Certified Crew Trainer/Shift Leader
McDonald's
07.2014 - 01.2018
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods. Provided assistance to other locations when needed.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma -
Academic Arts High School
West Saint Paul,MN06-2017
Skills
- Business analysis- Utilized business analytics and metrics to drive top line sales and manage bottom line expenses
- Team Leadership and Development- Proficient at setting goals, aligning team efforts with organizational objectives, and tracking progress using KPI's
- Business Management- Demonstrated success in overseeing daily business operations, writing schedules, hiring and performance reviews
Timeline
Solutions Manager
Petco
01.2024 - Current
Reptile Curator
Snake Discovery
05.2023 - 01.2024
Companion Animal Leader
Petco
05.2021 - 05.2023
Sales Associate
Petco
08.2020 - 05.2021
Assistant Manager
McDonald's
01.2018 - 05.2021
Aquatic Specialist
Petco
10.2016 - 01.2018
Team Member/Certified Crew Trainer/Shift Leader
McDonald's
07.2014 - 01.2018
High School Diploma -
Academic Arts High School
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