Lily Truong
Tisane TBar
Stanton,CA
3
years of professional experience
Supports administrative operations through managing 11–20 schedules per week, document preparation, data entry, and clear communication across office workflows. Uses Microsoft Office, reporting, and data gathering skills to keep records organized and information easy to find. Brings a quick learning curve, sound judgment, and calm support under pressure in entry-level office settings.
Work History
Barista/Lead/Crew Trainer
3 Years- Crafted high-quality teas and matchas, ensuring consistency and flavor precision.
- Assisted in training new baristas on coffee preparation techniques and customer service protocols.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained cleanliness and organization of workstations to uphold safety standards.
- Created team schedule and ensured it met members' needs
Cashier/Cook
3 Months- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently using point-of-sale system.
- Maintained accurate cash drawer and balanced end-of-shift totals.
- Assisted in stocking shelves and organizing merchandise for optimal presentation.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
B.S. - Business Management
High School Diploma
- Graduated with Honors and top 6% percent of the class in 2018
- GPA: 4.15
Skills
Microsoft Office
Reporting
Data gathering
Attention to detail
Prioritization
Communication
Interpersonal skills
Time management
Problem solving
Adaptability
Calendar management
Customer service
Phone etiquette
Confidentiality
Scholarships and Awards
Matthew Goodwin Celebration of Life Art Scholarship, Photography, One of the initial 4 recipients, Received cast member of the year award in 2023, Received “Most Motivational” award in 2018, Student of the Month, 2018, Cheer Camp Champions 2019 and 2020
Timeline
Barista/Lead/Crew Trainer
Tisane TBar
08.2023 - CurrentRead More
Cashier/Cook
Mad Dumplings
05.2023 - 08.2023Read More
Elk Grove High School
High School Diploma
Read More
California State University Long Beach
B.S. from Business Management
Read More