Lily Vigue
Fitchburg,MA
Summary
Dynamic individual with a proven track record in managing operations and training staff. Known for implementing process improvements that enhance service delivery and foster a positive workplace culture.
Overview
4
4
years of professional experience
Work History
Server
Texas Roadhouse
Leominster, MA
10.2025 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and requests.
- Adapted quickly to high-pressure environments during peak hours, ensuring consistent service quality.
- Managed cash register operations, accurately processing transactions and handling payments.
- Maintained cleanliness and organization of dining areas, enhancing guest experiences.
- Collaborated with kitchen staff to facilitate efficient order delivery and service flow.
Preschool Teacher
The Academy For Little People
Leominster, MA
03.2025 - 03.2026
- Facilitated daily classroom activities promoting social, emotional, and cognitive growth.
- Implemented behavior management techniques fostering a positive learning environment.
- Collaborated with parents to discuss student progress and address concerns.
- Supported colleagues in creating an inclusive and nurturing classroom atmosphere.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
Program Area Director
Camp Howe
Goshen, MA
06.2024 - 08.2025
- Managed scheduling and activity planning for 40 staff members and hundreds of children.
- Facilitated staff training on policies and procedures in my program area.
- Maintained communication between staff, supervisors, and donors to the program.
Cashier
Market Basket
Fitchburg, MA
10.2024 - 05.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and selections.
- Collaborated with team members to optimize checkout efficiency.
Lead Server
The Wooden Spoon
New Rochelle, NY
11.2021 - 05.2024
- Oversaw daily operations, ensuring exceptional guest service and satisfaction.
- Trained and mentored new staff on menu offerings and service standards.
- Implemented workflow improvements, reducing table turnover time significantly.
- Coordinated with kitchen staff to ensure timely and accurate order delivery.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Bachelor of Science - Special Education
Fitchburg State University
Fitchburg, MA12-2028
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team management
- Operations management
- Lesson planning
- Parent-teacher communication
Timeline
Server
Texas Roadhouse
10.2025 - Current
Preschool Teacher
The Academy For Little People
03.2025 - 03.2026
Cashier
Market Basket
10.2024 - 05.2025
Program Area Director
Camp Howe
06.2024 - 08.2025
Lead Server
The Wooden Spoon
11.2021 - 05.2024
Bachelor of Science - Special Education
Fitchburg State University