Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lily Wylie

Austin,TX

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Driver

Uber
11.2015 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Matchmaker

Tawkify
01.2020 - 07.2022
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Provided emotional support to clients.
  • Developed and implemented individual care plans tailored to needs of each client.
  • Encouraged clients to take part in activities tailored to individual needs.

Nanny

Private Families
04.2016 - 01.2019
  • Prepared meals and snacks for children based on dietary guidelines.
  • Assisted with light housekeeping duties as well as running errands.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Transported children to and from activities using personal or family vehicle.
  • Organized activities that enhanced children's physical, emotional and social well-being.

Juicer

Juiceland
03.2014 - 09.2016
  • Processed payments correctly and promptly.
  • Described menu items and daily specials to customers.
  • Followed all cleanliness and sanitation procedures.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Accurately operated cash register to process customer payments.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Created unique juice blends and recipes.

Barista

Starbucks
06.2007 - 04.2013
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

Associate of Applied Science - American Sign Language (ASL)

Austin Community College
Austin, TX
06.2016

Skills

  • Prepare Cocktails
  • Food Sales and Promotion
  • Recipe and Menu Memorization
  • Liquor, Beer and Wine Knowledge
  • Hospitality and Accommodation
  • Teamwork and Professionalism
  • Guest Satisfaction
  • Clear and Effective Communication
  • Engaging Customers
  • Ability to Lift 30 Pounds

Certification

  • TABC Certificate

Languages

English
American Sign Language

Timeline

Matchmaker

Tawkify
01.2020 - 07.2022

Nanny

Private Families
04.2016 - 01.2019

Driver

Uber
11.2015 - Current

Juicer

Juiceland
03.2014 - 09.2016

Barista

Starbucks
06.2007 - 04.2013

Associate of Applied Science - American Sign Language (ASL)

Austin Community College

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Lily Wylie