LILY YOUNG
Portland,OR
Summary
Enthusiastic and detail-oriented barista with experience delivering high-quality customer service in fast-paced environments. Known for creating welcoming guest experiences, staying professional under pressure, and building genuine customer connections. Passionate about coffee culture, hospitality, and personalized service, while currently pursuing a B.S. in Business Administration with a concentration in Marketing at Portland State University.
Overview
5
5
years of professional experience
Work History
Shift Lead
Dutch Bros
01.2022 - Current
- Skilled in beverage preparation, cash handling, and maintaining quality and efficiency.
- Supervise daily operations and a team of 3-7 baristas per shift to maintain service quality.
- Train and mentor new hires in customer service, workflow, and company standards.
- Resolve customer issues efficiently and professionally, ensuring satisfaction and repeat business..
Barista
The Society Cafe
06.2024 - 09.2024
- Operated espresso machines and grinders, ensuring consistent quality of beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Style Consultant / Customer Service
Nordstrom
09.2021 - 05.2022
- Assisted customers with style, product guidance, and purchase decisions.
- Analyzed fashion trends to curate personalized styling recommendations for diverse clientele.
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Maintained a positive and engaging environment for customers.
- Promoted ongoing sales, promotions and upcoming events, boosting sales.
Education
Bachelor of Science - Business Administration - Marketing
Portland State University (Honors College)
Portland06-2028
Skills
- Customer Service & Relationship Management
- Team Leadership & Coaching
- Conflict Resolution & Problem Solving
- Communication
- Time Management & Organization
- Positive Workplace Mindset
- Adaptability
Timeline
Barista
The Society Cafe
06.2024 - 09.2024
Shift Lead
Dutch Bros
01.2022 - Current
Style Consultant / Customer Service
Nordstrom
09.2021 - 05.2022
Bachelor of Science - Business Administration - Marketing
Portland State University (Honors College)