Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Lilyan Garrison

Boston,MA

Summary

  • Ability provide quality customer service, close attention detail and follow appropriate procedures
  • Experience in third party billing and communication experience with insurance carriers
  • Experience in IDX,MHIS billing/hospital specific systems
  • Adept at both written and oral communication and excellent customer service skills

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Industrious [Job Title] with experience in [Type] pharmacies. Leverages [Skill] and [Skill] skills to support efficient and compliant pharmacy operations. Delivers meticulous formulation, courteous patient support and exceptional inventory management. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

17
17
years of professional experience

Work History

Pharmacy Technician

Children's Hospital
Boston, MA
01.2016 - 01.2018
  • Followed established policies and procedures
  • Filled and delivered prescribed medication orders as directed by a registered pharmacist
  • Prepared patient medications in accordance with established protocols, methods and techniques
  • Prepared special dilutions of non-controlled and controlled substances, IV and research study medications as needed
  • Provided training to new technicians and assisting in organizing daily workflow to meet established priorities and production requirements
  • Filled supply requisitions, restocking pharmacy locations and nursing units
  • Performed routine quality control and maintaining various records and documentation
  • Measured, mixed and compounded automated TPNs, irrigations, chemotherapy drugs and parenteral and oral medications in specified volumes, dosages and concentrations.

Pharmacy Technician

CVS
Boston, MA
01.2015 - 01.2016
  • Maintained flexibility and consistently prioritize customer needs both in the store, at drive-thru (where applicable), and over the phone
  • Ensured phone calls are answered promptly and that patients, caregivers and prescribers calling the pharmacy have their needs met with warmth and efficiency
  • Ensured timely completion of outbound patient care calls as directed by pharmacy leadership team and/or workstation assignment and queues
  • Engaged patients and caregivers at pick-up with applicable service offerings, maintaining integrity and customer service orientation in the delivery of all register prompts, and referring patients/caregivers to Pharmacist for counseling as appropriate
  • Escalated challenging customer interactions to a more senior member of the pharmacy team when needed
  • Performed general tasks related to prescription fulfillment including but not limited to accurate product selection, counting, labeling, photographing, and bagging prescriptions under direct Pharmacy Technician Team Leader/Pharmacist supervision
  • Registered operation and delivery of patient service offerings at the register
  • Prescription triaged for inventory availability and insurance claim processing
  • Completed cycle counts as directed by queues and waiting bin inventories and returns-to-stock as directed by pharmacy leadership team
  • Pulled out dates and completed one-by-one returns as directed by pharmacy leadership team
  • Followed inventory management best practices during fulfillment and engage in activities to improve pharmacy inventory excellence as directed by pharmacy leadership team.

Insurance Verification Representative

Bay State Select
Boston, MA
01.2008 - 01.2008
  • Completed 75 outbound calls daily to insurance companies to verify insurance benefits
  • Contacted insurance companies to determine inpatient, outpatient and major medical benefits
  • Contacted third party payers and guarantors to discuss and resolve payment issues and questions.

Charge Entry/Payment Posting

Massachusetts Department of Mental Health/PCG
Boston, MA
01.2006 - 01.2007
  • Carried out patient charge entry and payment posting functions for all three DMH facilities
  • Coordinated and reviewed receipt of service logs for occupational therapist, day treatment and lab services from the facilities
  • Batched service logs by week, attach routing slips to service logs, payments and charges with appropriate codes (listed on encounters)
  • Researched denied claim error codes, correct and resubmit the claims, process reverse claims to refund payments made to voided invoices and adjust overpaid claims.

Payment Poster

Brigham and Women's BWPO
Boston, MA
01.2005 - 01.2007
  • Processed insurance and credit card company payments
  • Routed underpaid, pended claims to appropriate account and recorded and balanced weekly check deposits
  • Posted insurance payments/Maintained daily contact with insurance companies regarding incorrect forms of payments.

Payment Poster

Brigham and Women's Hospital/BWPO-Radiology/Surgical
Boston, MA
01.2001 - 01.2004
  • Processed insurance and credit card company payments
  • Routed underpaid, pended claims to appropriate account and recorded and balanced weekly check deposits
  • Posted insurance payments/Maintained daily contact with insurance companies regarding incorrect forms of payments.

Commercial Insurance reviewer

Dana-Farber Cancer Institute
Boston, MA
01.2002 - 01.2003
  • Transcribed all commercial insurance claims
  • Maintained direct communications with patients and insurance carriers
  • Inspected and updated coverage plan for commercial insurance patients.

Education

Certificate - Biotechnology

Bioversity
Boston, MA
02-2024

CVS/Pharmacy Tech Training Program
08.2014

Biological Sciences

Roxbury Community College
12.2011

Skills

  • Drug Inventory Management
  • Drug Inventory Control
  • Healthcare Regulations
  • Team Collaboration
  • Supporting Pharmacy Operations
  • Resolving Customer Issues
  • Prescription Filling
  • Supply Restocking
  • Insurance Verification
  • Medication Dispensing
  • FDA Drug Safety Guidelines
  • Ordering and Stocking Medications

Languages

Spanish
Native/ Bilingual

Timeline

Pharmacy Technician

Children's Hospital
01.2016 - 01.2018

Pharmacy Technician

CVS
01.2015 - 01.2016

Insurance Verification Representative

Bay State Select
01.2008 - 01.2008

Charge Entry/Payment Posting

Massachusetts Department of Mental Health/PCG
01.2006 - 01.2007

Payment Poster

Brigham and Women's BWPO
01.2005 - 01.2007

Commercial Insurance reviewer

Dana-Farber Cancer Institute
01.2002 - 01.2003

Payment Poster

Brigham and Women's Hospital/BWPO-Radiology/Surgical
01.2001 - 01.2004

Certificate - Biotechnology

Bioversity

CVS/Pharmacy Tech Training Program

Biological Sciences

Roxbury Community College
Lilyan Garrison