Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lilyan McKellar

Freeland,MI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Server

Logan's Roadhouse
07.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

To-Go Specialist

Logan's Roadhouse
07.2022 - Current
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Operated cash register to accept cash, debit and credit card payments from customers.
  • Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
  • Demonstrated knowledge of menu items and corresponding ingredients.

Hostess

Logan's Roadhouse
07.2022 - Current
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Accommodated special seating requests for guests to enhance satisfaction.

Crew Member

McDonald's
08.2021 - 02.2023
  • Worked front counter, drive-thru and other areas.
  • Worked well with teammates and accepted coaching from management team.
  • Took orders, prepared meals, and collected payments.
  • Collaborated with team members to complete orders.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.

Education

Cellular Molecular Biology - Pre-Medicine

Saginaw Valley State University
Saginaw, MI
05.2027

High School Diploma -

Freeland High School
Freeland, MI
05.2023

High School Diploma -

Saginaw Career Complex
Saginaw, MI
05.2023

Skills

  • Compassionate Communication
  • Complex Problem-Solving
  • Medical Terminology Knowledge
  • Care Plan Implementation
  • Dementia and Alzheimer's Knowledge
  • Guest Engagement
  • Order Management
  • Order Accuracy
  • Hospitality Service Expertise
  • Supply Restocking
  • Safe Food Handling

Certification

  • CNA - Certified Nurse Assistant
  • BLS - Basic Life Support
  • FOTS - First On The Scene
  • Stop The Bleed

Timeline

Server

Logan's Roadhouse
07.2022 - Current

To-Go Specialist

Logan's Roadhouse
07.2022 - Current

Hostess

Logan's Roadhouse
07.2022 - Current

Crew Member

McDonald's
08.2021 - 02.2023

Cellular Molecular Biology - Pre-Medicine

Saginaw Valley State University

High School Diploma -

Freeland High School

High School Diploma -

Saginaw Career Complex

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Lilyan McKellar