Lilyana Benavente
Hammond,IN
Summary
A reliable and dedicated young adult with hands-on experience in customer service and safety roles. Proven ability to deliver exceptional service in fast-paced environments, including managing customer inquiries, processing transactions, and ensuring safety protocols. Skilled in operating point-of-sale systems, handling inventory, and performing safety procedures such as CPR and first aid. Looking to leverage my skills and enthusiasm to contribute to a professional work environment while gaining further experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Cashier
Lakeside Releaf (Herbal Teas & Wellness)
Chicago, IL
04.2024 - Current
- Process digital payment transactions with a POS system (Square) at vendor/craft shows, or online.
- Provide customer service by resolving guests’ inquiries via chat or text.
- Assist with inventory by comparing products in stock against website information.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
Lifeguard
Crossroads YMCA
Hammond, IN
08.2023 - 04.2024
- Responsible for ensuring all YMCA guests are safe in and around the pool area while maintaining a positive, can-do attitude towards guests and members
- Monitored the safety of YMCA members in and around the swimming pool
- Closed swimming pool center by performing pool chemical levels and locking doors
- Performed safety measures, including performing CPR until lead lifeguard or paramedics arrive
- Helped to prevent falls by calmly reminding guests to exercise caution around the pool area
Education
High School Diploma -
Bishop Noll Institute
Hammond, IN06.2026
Skills
- Order coordination
- Check processing
- Drawer management
- Data entry proficiency
- Inventory management
- Time management
Certification
- Lifeguarding with CPR/AED for Professional Rescuers and First Aid, 04/03/23
- Administering Emergency Oxygen, 11/01/23
Timeline
Customer Service Cashier
Lakeside Releaf (Herbal Teas & Wellness)
04.2024 - Current
Lifeguard
Crossroads YMCA
08.2023 - 04.2024
High School Diploma -
Bishop Noll Institute