- Enjoying the art of baking and pastry-making, experimenting with recipes
- Dancing
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- Acting and Theater
- Creative Writing
Lilyana Johnson
Customer Service
Kingsport,TN
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
2
2
Certifications
1
1
year of professional experience
Work History
Customer Service Cashier
Taco Bell
03.2026 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues to enhance satisfaction.
- Processed customer transactions efficiently using POS system, ensuring accurate billing and prompt service.
- Assisted team members during peak hours, improving workflow and reducing wait times for customers.
- Maintained clean and organized work areas, adhering to health and safety standards in food preparation.
- Adapted to changing priorities in fast-paced environment, demonstrating flexibility in task completion.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
No Degree - Theatre/Acting
West Ridge High School
Blountville, TN 05.2001 -
Skills
Cash register systems
Order taking
Basic mathematics
Issue resolution
Customer service
Customer satisfaction
Product restocking
Reliability and punctuality
Patience and composure
Accomplishments
- Resolved product issue through consumer testing.
- Checking all Labels and dates for Expired product
- Cleaning the entire back of the store floors
- Making sure all products on line or in the freezers were the correct temperatures.
Certification
National Honors Society
Interests
Timeline
Customer Service Cashier
Taco Bell
03.2026 - Current
No Degree - Theatre/Acting
West Ridge High School
05.2001 -