Lilyana Soto-Cueva
Fairfield,CA
Summary
Dynamic professional with a proven track record in customer service and health safety compliance, honed at Favela's Fusion and Parkside Dental Care. Excelled in patient management and transaction processing, demonstrating exceptional team collaboration. Achieved significant improvements in customer satisfaction and operational efficiency. Skilled in administrative support, ensuring adherence to health guidelines and enhancing service delivery.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Favela's Fusion
Fairfield, CA
09.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Stocked service areas with supplies during slow periods.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Maintained records of transactions made during shift as required by law or company policy.
- Accurately recorded orders on cash register and point-of-sale system.
- Followed health safety guidelines when preparing and serving food products.
Treatment Coordinator
Parkside Dental Care
Fairfield, CA
08.2022 - 04.2023
- Thoroughly studied patients' x-rays to help determine best treatments for dental ailments and conditions.
- Managed patient admission and discharge processes, ensuring smooth transitions.
- Assisted patients in understanding their care plans and healthcare options.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
- Explained policies, procedures and services to patients.
- Reviewed patient charts before each visit to ensure accuracy of documentation.
- Gathered medical information, dental health history and vitals from patients.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Verified patient insurance coverage prior to treatments or procedures being performed.
Team Member
Jamba Juice
Fairfield, CA
04.2019 - 04.2021
- Provided customer service support to ensure satisfaction.
- Ensured that all foods were prepared according to health department regulations.
- Prepared workstations with ingredients and tools to increase efficiency.
- Followed staff performance and service standards to deliver consistent and positive customer experiences.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Maintained accurate records of sales transactions for end-of-day reports.
- Maintained high standards of customer service.
Education
Associate of Science - Biomedical Sciences
Solano Community College
Fairfield, CA05-2025
Associate of Arts - IS Sci & Quant Reasoning
Solano Community College
Fairfield, CA05-2025
Associate of Arts - Liberal Studies
Solano Community College
Fairfield, CA05-2025
High School Diploma -
Armijo High School
Fairfield, CA06-2021
Skills
- Customer service
- Patient management
- Health safety compliance
- Administrative support
- Transaction processing
- Team collaboration
- Medical terminology
Certification
- Real Estate License
- CPR Certification
Affiliations
- Fitness
- culinary arts
Accomplishments
- Made the Dean's list in 4 semesters of college.
Timeline
Treatment Coordinator
Parkside Dental Care
08.2022 - 04.2023
Server
Favela's Fusion
09.2021 - Current
Team Member
Jamba Juice
04.2019 - 04.2021
Associate of Science - Biomedical Sciences
Solano Community College
Associate of Arts - IS Sci & Quant Reasoning
Solano Community College
Associate of Arts - Liberal Studies
Solano Community College
High School Diploma -
Armijo High School
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