LilyAnn Cooper
Jackson,CA
Summary
I am a motivated worker who demonstrates a strong work ethic and organization skills. Applying organization and management skills to the work environment for an efficient and healthy work environment. I am flexible and dependable for shift changes with significant experience in customer service and sales, communicating with my team and the varied type of customers. Seeking a degree in accounting as a freshmen at CSUMB, class of 2029. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills and ready to tackle new challenges.
Overview
4
4
years of professional experience
Work History
Sales Associate/Customer Service
Swensen's Shoe Store
05.2022 - 08.2025
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Trained store personnel on the company's products, services, customer service, and appreciation
- Provided services to customers with all different age ranges and purchasing purposes, tailoring advice and recommendations to help customers get the best product to fit their needs.
- Assisted customers in product selection, ensuring satisfaction and repeat business.
- Trained new associates on best practices for customer interaction and product knowledge.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Referee Official
Motherlode Youth Soccer League
07.2021 - 11.2022
- Created and maintained an soccer game score cards that noted goals, fouls and teams players and coaches
- Maintained a safe and fair playing environment for kids to play soccer and parents to enjoy watching their kids play
- Managed and communicated with the coaches and players, ensuring that they followed the guidelines that ensure a safe fair game.
Education
High School Diploma -
Argonaut High School
Jackson, CA06.2025
Skills
- Customer service
- Store opening and closing
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Goal oriented
- Money handling
- Flexible schedule
Timeline
Sales Associate/Customer Service
Swensen's Shoe Store
05.2022 - 08.2025
Referee Official
Motherlode Youth Soccer League
07.2021 - 11.2022
High School Diploma -
Argonaut High School
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