Lilyanna Ochoa
Odenville,AL
Summary
Compassionate and detail-oriented healthcare professional currently completing prerequisites for a Radiologic Technology program. Experience supporting patient care and managing documentation in clinical and high-volume environments. Skilled in communication, organization, and maintaining professionalism in fast-paced settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
BDC Service Representative
Serra Toyota Birmingham
Birmingham, Alabama
02.2025 - Current
- Scheduled service maintenance and repair appointments to meet customer needs.
- Maintained accurate service records in dealership management system to support operations.
- Coordinated with technicians to ensure timely completion of services.
- Resolved customer complaints and issues to improve satisfaction levels.
- Performed follow-up calls to confirm customer satisfaction post-service.
- Monitored inventory levels of parts used in repair processes.
- Compiled daily activity reports detailing appointment schedules and cancellations for operational review.
- Ensured compliance with company policies regarding safety regulations.
Medical Office Assistant
AAAPC
Pell City, Alabama
05.2020 - 08.2020
- Maintained accurate patient records and documentation in compliance with HIPAA guidelines.
- Facilitated communication between patients and medical staff to enhance patient experience.
- Prepared and maintained examination rooms to meet cleanliness standards and ensure patient comfort.
- Performed clerical duties including filing, data entry, and photocopying documents.
- Greeted patients and visitors with professionalism and friendliness.
- Escorted patients to their designated exam rooms and provided information on procedures.
- Clarified examination processes to help patients feel informed and ready for physicians.
Education
Associate of Applied Science - Radiologic Technology (In Progress)
Jefferson State Community College
Pell City, Alabama, ALSkills
- Patient support
- Customer service
- Data entry
- Appointment scheduling
- Electronic health records
- First Aid/CPR
- Conflict resolution
- Compliance adherence
- Documentation accuracy
Languages
Spanish
Professional
Certification
Basic Life Support (BLS)- American Heart Association
Timeline
BDC Service Representative
Serra Toyota Birmingham
02.2025 - Current
Medical Office Assistant
AAAPC
05.2020 - 08.2020
Associate of Applied Science - Radiologic Technology (In Progress)
Jefferson State Community College