Lilymarie Fernandez
Miami Lakes,FL
Summary
Motivated and compassionate professional with a strong passion for customer service and a proven track record of delivering exceptional care. Known for a dedicated work ethic, I am committed to providing high-quality support while building positive relationships with clients and colleagues. Eager to leverage my customer care experience and skills to transition into the medical field, where I can contribute to patient satisfaction and expand my expertise in healthcare services.
Overview
3
3
years of professional experience
Work History
BDC Agent
Acura of Pembroke Pines
02.2024 - Current
- Answered customer inquiries via phone, email, or online chat.
- Updated customer records with accurate contact information and notes regarding interactions.
- Documented sales call data in company software.
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Customer Specialist & DMV Admin
CarMax
12.2022 - 01.2024
- Processed applications for new titles, transfers and duplicate titles.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Assisted customers with questions about the titling process or fees associated with it.
- Coordinated with other departments and dealerships to resolve issues related to titling process.
Business Office Associate
CarMax
02.2022 - 12.2022
- Answered phone and routed calls to appropriate team members.
- Assisted with the signing of paperwork necessary for purchasing and selling vehicles.
- Recognized by management for providing exceptional customer service.
Education
High School Diploma -
Dr. Michael M. Krop Senior High
Miami, FL05-2021
Some College (No Degree) -
Miami Dade College
Miami, FLSkills
- Exceptional customer service
- Time management
- Flexibility
- Communication effectiveness
Accomplishments
- Top 3% of Carmax Business Office Associates in the country
- Promoted within a 6 month period
Timeline
BDC Agent
Acura of Pembroke Pines
02.2024 - Current
Customer Specialist & DMV Admin
CarMax
12.2022 - 01.2024
Business Office Associate
CarMax
02.2022 - 12.2022
High School Diploma -
Dr. Michael M. Krop Senior High
Some College (No Degree) -
Miami Dade College