Lina Anderious

• Contact customers via phone and email regarding overdue invoices, resolve payment disputes, answer contract/billing questions, and negotiate payment plans.
• Monitor and maintain accurate records of collections activities and customer interactions.
• Maintain Aging Report with update status report and notify management and internal teams of critical accounts.
• Dispute resolution via case management tool, billing adjustments and interaction with the internal teams to resolve issues.
• Research payment inquiries and assist with account reconciliations.
• Accountable for reducing delinquency for assigned accounts and providing detailed updates on all delinquent accounts.
• Send customer statements and invoices.
• Posts daily customer payments by recording cash, checks, and credit card transactions and process credit card payments.
• Provide clear and concise documentation regarding customer problems and resolution.

End of year Deferred revenue reconciliation - Short-term contract

• Managed high volumes of transaction data efficiently while maintaining attention-to-detail necessary for accurate reconciliations.

Zillow Project - Short-term contract

• Provided excellent customer service, addressing inquiries and resolving issues swiftly.
• Managed high call volume while maintaining exemplary customer service standards.

Short-term contract

• Provided exceptional customer service, resolving complaints diplomatically and efficiently.

• Responding to customer requests for banking transactions.
• Answering customer inquiries and problems with solutions that meet the customer's current needs.
• Continually building customer loyalty and customer advocates.
• Contribute to overall banking center operation by balancing cash, daily transactions, vault and ATM.
• Understanding and ensuring compliance, regulations and reporting.
• Following information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Actively participate in a high performing sales environment by selling bank products, making customer referrals and other activities to support the goals.

• Process purchase orders and invoices with efficiency and accuracy.
• Analyze invoices, statements, and resolve discrepancies with root cause analysis.
• Initiate payment proposals for payment runs and manage vendor/customer relations.
• Audit travel and expense reimbursements for policy compliance.
• Organize and maintain financial files and records (electronic or hardcopy).
• Support special projects as needed and adhere to compliance and risk protocols.

• Prepare, review and generate closing documents according to client specifications ensuring all compliance requirements are met.
• Reduced errors in closing disclosures by thoroughly examining financial information and ensuring compliance with regulatory requirements.

• Executed loan payment through the FICS system, and wire payment initiation
• Streamlined processes for managing loan liquidations alongside Title Companies
• Conducted daily checks deposit and reporting
• Streamlined coordination between internal teams and business partners

• Daily checks deposit.
• Streamlined the process of indexing checks to corresponding loans.
• Distributed checks to appropriate departments.

• Sorted and organized incoming mail shipments.
• Handled documentation for received payments.
• Entered customer loans into database.
• Streamlined Final Modification workflows through BPM.