Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lina Castro

Fort Lauderdale,FL

Summary

Organized and dedicated professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Seeking to leverage skills in the Customer Service Contact position at IQVIA.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Society Mortgage
03.2022 - 05.2023
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Revamped filing system, boosting document retrieval speed by 30% and reducing misfiles by 25%.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
  • Assisted with preparation of loan files and documentation requests for internal and external audits/exams.
  • Worked with warehouse bank contacts agents; loan officers and customers to ensure proper insurance is received and maintained.
  • Processed and maintained payments, documentation and any other related information for appraisal payments and other office expenses.
  • Processed employee termination paperwork at direction of supervisory staff.

Server

Villa Restaurant Group
06.2020 - 01.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept register accurate through correct billing, payment processing, and cash management practices.


Lab Assistant

County College Of Morris
01.2017 - 09.2018
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Set and oversaw quality assurance guidelines for laboratory work.
  • Analyzed data to create and organize graphs, charts and documents for publications and presentation.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.

Host

Harvest Restaurant Group
06.2014 - 06.2018
  • Maintained warm and professional manner interacting with guests by phone and in person
  • sat over 130 diners per night in three separate seatings while upholding restaurant high service standards.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Education

Associate of Science - Biology

County College of Morris
Randolph Township, NJ

High School Diploma -

El Amparo
Colombia

Skills

    Customer Service

    Bilingual

    Effective Communication

    Strong Organization

    Records Management Systems

    Report Analysis

    Excel Spreadsheets

    Data Entry Documentation

    Project Planning

    Expense Reporting

Certification

  • Licensed Notary- State of FL
  • Tax Preparer, HRBLOCK

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Administrative Assistant

Society Mortgage
03.2022 - 05.2023

Server

Villa Restaurant Group
06.2020 - 01.2022

Lab Assistant

County College Of Morris
01.2017 - 09.2018

Host

Harvest Restaurant Group
06.2014 - 06.2018

Associate of Science - Biology

County College of Morris

High School Diploma -

El Amparo

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Lina Castro