Lina Grajales
Maricopa,AZ
Summary
Highly versatile and motivated professional with a proven track record of being a self-starter and a valuable team player. Possessing a diverse skill set, adept at seamlessly adapting to new challenges and delivering exceptional results. Strong work ethic and keen eye for detail, consistently striving for excellence in all tasks. Committed to continuous growth and learning, eager to contribute expertise and contribute to the success of any organization.
Overview
17
17
years of professional experience
Work History
Sales Project Coordinator
Stark Carpet - J&S by Stark
Morristown, NJ
04.2021 - 12.2024
- Provide support for Account Managers
- Offer exceptional client service through prompt response time (with clear, detailed and accurate information) and when necessary, contributing ideas for proactive problem solving
- All presale functions including:
- Shopping
- Sample shipping
- Creating quotes
- Processing reserves
- Arranging installations, deliveries, measures, service calls, etc
- Assist AMs with showroom coverages, order conversion and processing, follow up and billing
- Interact with clients in the showroom, or via telephone/email as needed and as per direction of AM
- Contribute to the overall team support structure, stepping in for coverage when needed
- Perform other tasks and duties as assigned
Delivery Manager
J&S Designer Flooring
Morristown, NJ
11.2018 - 04.2021
- Delivery schedule manager
- Sales floor assistant
- Back up Installation Schedule Manager
Customer Service
Arise Work from Home
10.2011 - 01.2018
- Contracted customer service representative for Telecommunications Company
- Assist callers with technical or operational issues with their mobile device
- Account maintenance
- Sales of new service or devices
Administrative/Customer Service
Fabbian USA
06.2015 - 11.2017
- New Customer entry
- Order entry, processing and tracking
- Customer service professional
- Product information
- Shipment coordination
- Shipment quotations
- RGA creation and credit/replacement
- Item availability and lead time
- Office Admin
Assistant Manager
Perfumania
07.2013 - 05.2014
- Supervises, guides and audits day-to-day activities of the store and its employees
- Ensures the store is managed efficiently and professionally all the time
- Trains, guides and delegates responsibilities to staff personnel
- Pursues sales growth
- Strives to meet or exceeds daily, weekly and monthly sales plan
- Maintains and enforces company standards in regards to selling, customer services, merchandising, loss prevention and operational activities
Sales Leader
Pier One Imports
06.2008 - 03.2010
- Responsible for daily Corporate Sales Goal achievement
- Manage and assist all associates/customers with sales
- Order tracking
- Restock floor as needed
- Assess sales floor activity and adjust to suit sales goals
- Special Projects as directed by Sales Manager
Education
HS Diploma -
Morris Hills High School
Rockaway, NJ01.1999
Skills
- Help Desk / Customer service
- Project Coordination
- Sales
- Logistics
- Time management
- Event planning
- Multifaceted
Timeline
Sales Project Coordinator
Stark Carpet - J&S by Stark
04.2021 - 12.2024
Delivery Manager
J&S Designer Flooring
11.2018 - 04.2021
Administrative/Customer Service
Fabbian USA
06.2015 - 11.2017
Assistant Manager
Perfumania
07.2013 - 05.2014
Customer Service
Arise Work from Home
10.2011 - 01.2018
Sales Leader
Pier One Imports
06.2008 - 03.2010
HS Diploma -
Morris Hills High School