Lina Moon
Grand Prairie
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
8
8
years of professional experience
Work History
General Manager
Starbucks Coffee Company
Arlington, TX
05.2023 - Current
- Dual managed multiple stores and locations, leading operations and people management.
- Recognized for outstanding performance and leadership; awarded a $5,000 stock grant in the first year for high achievement.
- Demonstrated high flexibility by regularly traveling between stores, ensuring consistent visibility and operational support.
- Drove store performance through strategic planning, operational excellence, and customer engagement.
- Led, motivated, and developed a team of partners to deliver outstanding customer service.
- Created positive environment fostering connection, respect, and teamwork, improving team morale.
- Coached and mentored partners to achieve both individual and team growth.
- Maintained Starbucks brand standard across store presentation, cleanliness, and product quality, ensuring consistent customer experience.
District Manager
White Rhino Coffee
Dallas, TX
05.2021 - 05.2023
- Grew sales by 20% companywide in 6 months.
- Earned $5,000 salary increase within 6 months for exceeding performance targets.
- Planned and led quarterly all manager meetings to ensure alignment on fiscal year priorities and KPI's.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Evaluated and reviewed team performance and provided feedback and coaching to enhance individual and team capabilities.
- Identified and developed top talent within management structure to promote performance-oriented culture and promote from within.
- Developed strong relationships with associates and team leadership to foster a collaborative work environment.
- Frequently traveled between multiple store locations to maintain operational flexibility and on-site visibility.
General Manager
Smoothie King CMJBH LLC
Dallas, TX
09.2020 - 05.2021
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created schedules and monitored payroll to ensure budget adherence.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Trained employees on responsibilities, policies, and procedures to enhance compliance.
Manager
Roy Rogers Restaurant
Gainesville, VA
12.2019 - 05.2020
- Enforced customer service standards and resolved customer issues to ensure quality service delivery.
- Assigned tasks to associates based on skill levels to enhance team performance.
- Maintained adequate staffing to meet objectives within budget.
- Monitored staff performance and addressed issues to maintain operational efficiency.
- Led daily operations to enhance efficiency and service quality across multiple locations.
District Manager
East Gate Donut LLC
Manassas, VA
01.2019 - 12.2019
- Coached store managers, providing guidance and performance evaluations to enhance team skills and effectiveness.
- Drove district growth by implementing quality programs, sales initiatives, and improving customer service standards.
- Coached and provided ongoing guidance, feedback, and performance evaluations to store managers.
- Prepared locations for audits by analyzing marketing and inventory reports to ensure readiness and compliance.
- Traveled frequently between stores; maintaining flexibility.
- Participated in regional meetings to share insights and align on company initiatives.
Education
Business Management (Some College (No Degree)) -
University of Cincinnati
Cincinnati, OH01.2002
High school diploma or GED - undefined
CentervilleSkills
- Operations management
- Leadershippp and team building
- Inventory management
- Process optimization
- Improving operational efficiency - Operational efficiency improved (11-20%)
- Strategic planning
- Customer satisfaction improvement
- Performance evaluation
- Budget management
- Leadershipp and team building
- Operational efficiency improvement
Languages
English
Native or Bilingual
Timeline
General Manager
Starbucks Coffee Company
05.2023 - Current
District Manager
White Rhino Coffee
05.2021 - 05.2023
General Manager
Smoothie King CMJBH LLC
09.2020 - 05.2021
Manager
Roy Rogers Restaurant
12.2019 - 05.2020
District Manager
East Gate Donut LLC
01.2019 - 12.2019
High school diploma or GED - undefined
Business Management (Some College (No Degree)) -
University of Cincinnati