Summary
Overview
Work History
Education
Skills
Timeline
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Lina Phouthavong

Saginaw

Summary

Dynamic leader with proven expertise in resource allocation and conflict resolution honed at Kyte Baby. Excelled in enhancing team productivity and morale, achieving significant efficiency improvements. Skilled in order picking and processing, and adept at fostering employee development. Demonstrated ability to exceed operational goals through strategic planning and effective problem-solving.

Overview

18
18
years of professional experience

Work History

Supervisor

Kyte Baby
10.2021 - Current
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Determined staffing needs, developing schedules to staff all shifts.
  • Maintained accurate records of team attendance and documented disciplinary actions.
  • Assigned tasks to team members to complete within designated time frames.
  • Monitored production levels and implemented measures to increase output.

Data Entry Lead

EmployBridge
11.2016 - 07.2019
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Verified data files prior to entry to maintain high data accuracy.
  • Completed data entry tasks with accuracy and efficiency.
  • Verified timekeeping records and handled any discrepancies.
  • Processed timecards and payroll data for team of employees.

Customer Service

Trans-Trade Operators, Inc.
07.2007 - 04.2014
  • Increased efficiency and team productivity by promoting operational best practices.
  • Trained new personnel regarding company operations, policies and services.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Documented returned product details in WMS inventory tracking system.
  • Created shipping and invoicing documents with accurate customer, destination and materials information to meet shipper standards.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.

Education

Associate of Applied Science - Information Technology

Remington College
Fort Worth, TX
10-2004

Skills

  • Associate training
  • Order picking and processing
  • Employee morale building
  • Resource allocation
  • Conflict resolution

Timeline

Supervisor

Kyte Baby
10.2021 - Current

Data Entry Lead

EmployBridge
11.2016 - 07.2019

Customer Service

Trans-Trade Operators, Inc.
07.2007 - 04.2014

Associate of Applied Science - Information Technology

Remington College

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Lina Phouthavong