Lina Roncancio
Spokane,WA
Summary
Highly-motivated bilingual employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Highly organized, proactive and punctual with team-oriented mentality. Eager to serve the community in Spokane by helping local entrepreneurs and small businesses connect with resources and tools.
Overview
13
13
years of professional experience
Work History
Family Nanny
Calvary Family
Spokane, WA
12.2014 - Current
- Provided full-time care for two children aged 6 and 9, including meal preparation, dressing, bathing, and transportation to school and activities.
- Managed household tasks such as laundry, cleaning duties and grocery shopping.
- Helped with homework, studying and reading to enhance learning.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Server and Restaurant Manager
La Michoacana Restaurant
Spokane, WA
07.2022 - 10.2023
- Provided exceptional service to high volume of daily customers. Took orders from customers accurately and in a timely manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Trained new employees to perform duties.
- Followed health safety guidelines when preparing and serving food products.
Trusted Messenger for WA Covid-19 Immigrant Relief Fund
Latinos En Spokane
Spokane, WA
10.2020 - 12.2020
- Community outreach for Covid-19 relief funds for immigrants. Hotline assistance and form intake help.
- Handled confidential documents in a responsible manner.
- Ensured that proper documentation was completed at each stop along the route.
Project Manager Assistant
Empire Therapy
Spokane, WA
02.2018 - 08.2018
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
Bilingual Customer Service Agent
Teleperfomance
Bogota, Colombia
01.2011 - 06.2012
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Business Management -
Whitworth University
Spokane, WA12-2020
Associate of Arts - Theology
Moody Bible Institute
Spokane, WA05.2014
Skills
- Project Development, Planning and Tracking
- Highly Organized
- Bilingual (English and Spanish)
- Multitasking and Attention to Detail
- People Skills
- Great Communicator and Teamwork Advocate
- Time Management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
April & Casey Calvary (415) 244-8183
La Michoacana Restaurant (509) 926-8251
Maile Mohsenian (509) 939-2941
Timeline
Server and Restaurant Manager
La Michoacana Restaurant
07.2022 - 10.2023
Trusted Messenger for WA Covid-19 Immigrant Relief Fund
Latinos En Spokane
10.2020 - 12.2020
Project Manager Assistant
Empire Therapy
02.2018 - 08.2018
Family Nanny
Calvary Family
12.2014 - Current
Bilingual Customer Service Agent
Teleperfomance
01.2011 - 06.2012
Business Management -
Whitworth University
Associate of Arts - Theology
Moody Bible Institute