Lina Segura
Miami,FL
Summary
Enthusiastic Professional passionate about promoting lasting costumer satisfaction by delivering quality service support. Effective at devising promotional events to coordinate with sales and marketing campaigns. Open, friendly and dedicated to building customer base through personal interactions and positive mindset.
willing to take on any task to help organizations mission succeed.
Pleasant hardworking and reliable with great interpersonal skills
Overview
8
8
years of professional experience
Work History
Costumer Consultant
Blue Sail Marketing Consulting INC
06.2019 - Current
- Interact with customers via phone, email, and chat support systems.
- answering questions and providing support, although take orders, update account information, and document client feedback.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Fulfillment Specialist
Bringer Company
11.2021 - 07.2023
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Received and delivered quality products to restaurant from supply warehouse on weekly schedule.
- Reduced fulfillment errors by using scanners to quickly pick items to proper bins.
- Checked inventory and selected products from specific locations based upon availability.
- Collaborated with team members to complete timely orders and avoid delays.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Safeguarded products in storage to protect from spills and damages
- Monitored inventory levels to purchase adequate supply and consistent stock of products.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
Assistant Manager
Us Parking
10.2019 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Supervisor
Double Tree Hotel By Hilton
01.2018 - 10.2019
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Increased employee performance through effective supervision and training.
- Monitored staff performance and provided feedback to drive productivity.
Production Planner
Planner And Planner
01.2016 - 01.2018
- Established working relationships with clients by organizing various events.
- Coordinated with participating vendors during event planning.
- Supervised helpers and co-workers.
- Conferred with event staff at event site to coordinate details.
- Performed face-to-face meetings to finalize contract for services and event details.
Education
Fashion Designer - Fashion Design
Universidad Pontificia Bolivariana
Colombia02.2014
High School Diploma -
Gimnasio Los Cedros
Colombia11.2007
Skills
- Customer Relations
- Customer Order Fulfillment
- Recordkeeping Requirements
- Efficient Service
- Priority Management
- Planning and coordination
- Organization and time management
- Attention to detail
- Excellent communication
- Team building
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Fulfillment Specialist
Bringer Company
11.2021 - 07.2023
Assistant Manager
Us Parking
10.2019 - 12.2021
Costumer Consultant
Blue Sail Marketing Consulting INC
06.2019 - Current
Supervisor
Double Tree Hotel By Hilton
01.2018 - 10.2019
Production Planner
Planner And Planner
01.2016 - 01.2018
Fashion Designer - Fashion Design
Universidad Pontificia Bolivariana
High School Diploma -
Gimnasio Los Cedros
Similar Profiles
Cara HeinCara Hein
Retail Employee at Blue SailRetail Employee at Blue Sail
Cara HeinCara Hein
Retail Employee at Blue SailRetail Employee at Blue Sail
Daniel LeSieurDaniel LeSieur
Founder / CEO at Full Sail Product Management Consulting, LLCFounder / CEO at Full Sail Product Management Consulting, LLC