Lina Alejandra Simons
Morgan Hill,California
Summary
Dynamic professional with extensive experience as a Front Desk Agent at Caravelle Inn, excelling in guest check-in and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and professionalism. Adept in utilizing computer systems for accurate record-keeping, ensuring a seamless experience for all patrons.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Caravelle Inn
San Jose, California
04.2022 - Current
- Managed guest check-in process by welcoming patrons and providing essential information.
- Registered guests and assigned rooms while ensuring accurate record-keeping.
- Resolved customer complaints promptly, maintaining high standards of service.
- Monitored security cameras in lobby to ensure guest safety and comfort.
- Posted incidental charges to ledgers using computer systems for accuracy.
- Answered phone inquiries, providing information on hotel amenities and local attractions.
- Maintained comprehensive records of room availability and guest accounts.
- Engaged guests in friendly conversations to enhance overall experience.
Assistant Manager
App fabric
MEDELLIN, ANTIOQUIA
10.2014 - 12.2020
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted testing of software and systems to ensure quality and reliability.
Education
Financial Engineer - Financial Engineer
ITM
MEDELLIN04-2019
Cost And Budget Analysis -
ITM
MEDELLIN01-2013
Skills
- Guest check-in and reservation management
- Customer service excellence
- Conflict resolution
- Effective communication
- Team collaboration
- Training and mentoring
- Professionalism
- Computer proficiency
- Microsoft Office Suite
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Front Desk Agent
Caravelle Inn
04.2022 - Current
Assistant Manager
App fabric
10.2014 - 12.2020
Financial Engineer - Financial Engineer
ITM
Cost And Budget Analysis -
ITM
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