Linabel Valerio
New York,NY
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently. Recognized for taking proactive approach to identifying and addressing issues, with a focus on team success and supporting team objectives.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Director Assistant
Inwood Community Services /ICS
New York, NY
01.2021 - Current
- Act as the first line of communication between PS/MS 278 & the community at large. Respond to telephone inquiries, e-mails, and any written communication as directed
- Support the recruitment, training, and supervision of program staff, ensuring they are equipped to provide quality care and instruction.
- Maintain effective communication with parents, staff, and community members regarding program objectives, updates, and student progress.
- Organize documents for all contracts and DOH requirements as directed
- Prepare admission applications, collect and review all applications, and assist with application entry
- Assist Program Director in maintaining participant database including creation of attendance sheets for daily activities as well as one-time events
- Assist in managing the program budget, including monitoring expenses and ensuring resources are used efficiently.
Group Leader
Inwood Community Services /ICS
New York, NY
02.2015 - 01.2021
- Ensured the safety, health, and well-being of all assigned children through constant supervision and adhering to safety policies.
- Led a class of 10-15 children.
- Assisted students with homework completion and provided academic support.
- Planned, led, and implemented age-appropriate and engaging activities in specified areas of education, enrichment, leadership, physical education, crafts and/or the performing arts.
- Monitored and guided child behavior, promoting positive social interaction and conflict resolution.
- Maintained effective classroom management that encourages full participation and student growth.
- Supervised SYEP, and evaluated their strengths, challenges and accomplishments, and offered guidance as improvement.
Family Advocate
Puerto Rican Family Institute Bronx Head Start
New York, NY
03.2017 - 04.2019
- Recruited eligible families, completed applications, and maintained enrollment, often using data management systems like Child Plus.
- Developed individualized Family Partnership Agreements to help families identify strengths and set goals.
- Offered referral and support services for children and families in the areas of nutrition, social services, and mental health.
- Maintained regular communication with families; involves mutual feedback regarding attendance, program information and services, and participation in program and classroom activities.
- Facilitated workshops for parents, as well as encouraged parents participation in workshops, training, and center activities.
- Facilitated 12 week long parenting classes in English and Spanish.
- Conduct regular home visits to build relationships and support developmental goals.
- Act as a bridge between classroom teachers and home, sharing information on children’s attendance and health.
Guest Services
Target
New York, NY
11.2014 - 01.2016
- Greeted guests with a welcoming attitude and assisted with needs,
- Efficiently scanned and bagged items, processed returns, handled gift registries, and managed Order Pick Up services.
- Maintained a clean, organized, and stocked front-of-store.
- Promoted Red Card and informed guests of current promotions.
- Partnered with leaders to resolve guest issues and de-escalate situations.
- Answered guest calls and routed calls appropriately.
- Processed 3payment by cash, check, credit/ debit cards.
Education
Bachelor’s - Psychology
City College of New York
New York, NY08.2014
Associates - Liberal Arts
Borough of Manhattan Community College
New York, NY05.2012
Skills
- Bilingual: Proficient in English and Spanish
- Microsoft Office Proficient (Word, Excel, PowerPoint)
- Excellent verbal and written communication
- Strong client relations skills
- Problem-solving abilities
- Time management
Certification
- School of Professionalism (Family Development Credential) First aid and CPR training
- Mandated Reporter Certificate
- Parenting Journey Facilitator
Timeline
Program Director Assistant
Inwood Community Services /ICS
01.2021 - Current
Family Advocate
Puerto Rican Family Institute Bronx Head Start
03.2017 - 04.2019
Group Leader
Inwood Community Services /ICS
02.2015 - 01.2021
Guest Services
Target
11.2014 - 01.2016
Bachelor’s - Psychology
City College of New York
Associates - Liberal Arts
Borough of Manhattan Community College