LINA FOLEY
Blacksburg,VA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 8 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Has In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Office Manager/ Community HR
Commonwealth Senior Living
Chrsitiansburg
06.2023 - Current
- Managed invoicing and payment processing operations. Coordinating with suppliers and vendors to facilitate timely payments.
- Helped new hires complete and submit required paperwork, set up benefits accounts, and initiate direct deposits. Creating smooth onboarding processes for new hires to adjust to company policies, procedures and processes.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with residents and their family.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Maximized cash flow through optimal billing and collection processes.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Developed and maintained effective relationships with banking institutions to support financial operations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Updated reports, managed accounts, and generated reports for company database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing. Resolving any discrepancies quickly & successfully.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
HR Assistant / Purchasing Clerk
TechLab Inc
Blacksburg, VA
07.2021 - 03.2023
- Managed large product inventories and placed orders when product levels were running low.
- Kept meticulous records of all orders in computer system using Sage X3.
- Documented Human Resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Maintained office supplies, distributed mail, and processed invoices for payment.
- Coordinated and set up meeting materials, presentations and audiovisual systems.
- Managed all Employee Engagements including monthly raffles, anniversaries and annual Holiday Party.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
Medical Office Administrative Assistant
University Physical Therapy
08.2019 - 02.2022
- Supported office staff and operational requirements with administrative tasks.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Managed master calendar and scheduled appointments for multiple providers based on optimal patient loads & clinician availability.
- Checked patient insurance, demographic and health history to keep information current. Logging all Medical Record Request
- Completed and filed financial documentation for accounting purposes. Contacting patients to resolve any under/ unpaid accounts.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
General Manager of Operations
Cort's Massage
04.2017 - 06.2019
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction and employee productivity.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Represented organization at all community events, answering questions, providing details and giving informative presentations. Utilizing client & staff feedback to maintain customer partnerships to increase revenue.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided customer service to employees regarding payroll inquiries and issues.
- Purchased new products and oversaw inventory stocking and availability.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Checked patient insurance, demographic, and health history to keep information current.
Education
High School Diploma -
Fort Lauderdale High School
Fort Lauderdale, FL06.2009
Skills
- Payroll Management
- Workflow Planning
- Administrative Support
- Office Management
- Proficiency in medical management Ex: EMR, Scheduling & General insurance knowledge
- Materials Purchasing
- Employer Recruiting
- Human Resources Management
- Credit and Collections
- Business Operations Management
- Conflict Resolution
- Spreadsheet and Database Creation
Certification
- Public Notary- Commissioned in the State of Virginia
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Before enlightenment: chop wood, carry water. After enlightenment: chop wood, carry water.
Zen Buddhist saying
Timeline
Business Office Manager/ Community HR
Commonwealth Senior Living
06.2023 - Current
HR Assistant / Purchasing Clerk
TechLab Inc
07.2021 - 03.2023
Medical Office Administrative Assistant
University Physical Therapy
08.2019 - 02.2022
General Manager of Operations
Cort's Massage
04.2017 - 06.2019
High School Diploma -
Fort Lauderdale High School