Summary
Overview
Work History
Education
Skills
Timeline
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Lincoln Havner

Mountain Home,AR

Summary

Dynamic and reliable professional with extensive experience in customer service at Sunvalley Cinema and Wal-Mart Supercenter. Proven ability to enhance customer satisfaction through efficient service and personalized recommendations. Skilled in cash handling and maintaining cleanliness, while thriving in high-pressure environments and collaborating effectively with team members.

Overview

1
1
year of professional experience

Work History

Concessions Worker

Sunvalley Cinema
07.2024 - Current
  • Consistently provided friendly service to promote better customer engagement.
  • Kept area, equipment and surroundings tidy and organized to comply with cleanliness standards.
  • Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
  • Maintained clean, organized workspace according to operational standards.
  • Collaborated with team members to ensure smooth operations during high-traffic events.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining a balanced register.
  • Communicated with customers to prepare food items and drinks, complying with requests and preferences.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Streamlined the ordering process for faster transactions and shorter wait times for customers.

Online Personal Shopper

Wal-Mart Supercenter
05.2024 - 09.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Tracked substitutions and informed customers of changes.
  • Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.

Education

Norfork High School
Norfork

Skills

  • Customer service
  • Cleanliness maintenance
  • Professionalism and courtesy
  • Teamwork orientation
  • Stress tolerance
  • Cash handling proficiency

Timeline

Concessions Worker

Sunvalley Cinema
07.2024 - Current

Online Personal Shopper

Wal-Mart Supercenter
05.2024 - 09.2024

Norfork High School

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Lincoln Havner