Lincoln Jones

Average 100 package deliveries per day across Houston metro area.

• Cover 120-140 miles daily while maintaining on-time performance.
• Plan and optimize delivery routes to maximize efficiency and fuel management.
• Organize and stage packages for streamlined last-mile execution.
• Maintain high customer satisfaction through professionalism and reliability.
• Operate independently, managing schedule, workload, and productivity without supervision.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Kept detailed records of deliveries and money received from customers.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Kept detailed mileage and fuel reports to track overall fuel costs.
• Operated vehicle safely in highly congested areas with no traffic violations.

Led teams of 15-20 employees in high-volume environments.

• Managed scheduling, labor cost control, and inventory systems.
• Trained and developed new hires and leadership candidates.
• Maintained operational efficiency and customer service standards.
• Generated repeat business through exceptional customer service.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Conducted performance evaluations and provided constructive feedback to employees
• Trained and mentored over 60 new personnel hired to fulfill various roles.

• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Rotated merchandise and displays to feature new products and promotions.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Conducted performance evaluations and provided constructive feedback to employees.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.