LINCOLN MAHER
Owatonna,MN
Summary
Results-driven professional with a track record of enhancing guest experiences and operational performance. Achieved increased repeat customer visits through personalized service and effective team management. Improved staff efficiency by implementing optimized scheduling and ongoing training, ensuring high service delivery standards.
Overview
8
8
years of professional experience
Work History
Server
The Capital Grille
Memphis, Tennessee
05.2026 - 07.2026
- Provided exceptional customer service in a high-end dining environment.
- Managed multiple tables while maintaining attention to detail and guest satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
SERVER/CATERER
Torey's Restaurant and Bar
Owatonna, USA
10.2018 - 08.2025
- Managed catering events and food preparations, ensuring seamless service delivery
- Served diverse customers, enhancing fine dining experiences
- Resolving customer issues promptly, maintaining high service standards
- Trained new servers on restaurant protocols, fostering consistent service standards
Delivery Associate
WiscoWise Logistics LLC
La Crosse, WI
01.2025 - 05.2025
- Ensured timely delivery of packages across designated routes.
- Operated delivery vehicles following safety regulations and company policies.
- Conducted routine vehicle inspections to ensure operational efficiency and safety.
- Assisted in training new delivery associates on best practices and procedures.
- Provided friendly customer service when interacting with clients during deliveries.
Restaurant Manager
The Crow
La Crosse, USA
09.2022 - 12.2024
- Ensured exceptional service during lunch and dinner, maintaining smooth service flow.
- Increased repeat customer visits through attentive and personalized service.
- Optimized staff schedules while overseeing employee performance to drive operational efficiency.
- Managed hiring processes by conducting interviews and facilitating onboarding to integrate new hires effectively.
- Mentored new team members, promoting a cohesive work environment.
- Collaborated with team members to ensure timely task completion and operational continuity.
- Monitored employee production consistently to maintain positive public reputation and service quality.
- Fostered relationships with visitors to strengthen community engagement and support initiatives.
GROUNDSKEEPER
Owatonna Parks and Rec
Owatonna, USA
06.2021 - 08.2021
- Meticulously maintaining course aesthetics, adhering to strict quality standards, operating complex machinery with precision, prioritizing safety protocols
- Coordinated with team members to complete maintenance projects on schedule.
- Supported logistics and setup for special events, enhancing guest experiences.
Education
BACHELOR'S OF SCIENCE - Political Science
University of Wisconsin-La Crosse
La Crosse, WI12-2024
HIGH SCHOOL DIPLOMA -
Owatonna Senior High School
Owatonna, MN05-2021
Skills
- Customer service
- Customer issue resolution
- Service efficiency
- Operational efficiency
- Attention to detail
- Team leadership
- Analytical thinking
Additional Information
NCAA Tennis 2021-2023, Tennis Captain, Basketball, Principle Chair Band & Orchestra, SHOC (Students Helping Others Choose) Club Officer, Big Brothers Big Sisters
Timeline
Server
The Capital Grille
05.2026 - 07.2026
Delivery Associate
WiscoWise Logistics LLC
01.2025 - 05.2025
Restaurant Manager
The Crow
09.2022 - 12.2024
GROUNDSKEEPER
Owatonna Parks and Rec
06.2021 - 08.2021
SERVER/CATERER
Torey's Restaurant and Bar
10.2018 - 08.2025
BACHELOR'S OF SCIENCE - Political Science
University of Wisconsin-La Crosse
HIGH SCHOOL DIPLOMA -
Owatonna Senior High School