LINDA ANDREWS
Cartersville,GA
Summary
Dynamic General Manager with a focus on budget management, employee coaching, and enhanced training programs. Proven ability to streamline operations and improve team performance while effectively communicating across all levels. Committed to driving organizational success through strategic initiatives and strong supplier partnerships.
Overview
1
1
Certification
23
23
years of professional experience
Work History
General Manager
Honey Baked Ham Co
Roswell, Georgia
2026.03 - Current
- Coordinated marketing initiatives to increase brand awareness and customer engagement.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Streamlined processes to improve efficiency in store operations and service delivery.
- Collaborated with suppliers to negotiate pricing and improve product offerings.
- Implemented safety protocols to maintain compliance with health regulations.
- Conducted training sessions for employees on company policies and procedures. on duties, policies and procedures.
General Manager
Charleys Cheesesteaks JC INC.
Johnson City, TN
2021.03 - Current
- Enhanced operational efficiency and boosted department profits through effective management of company operations.
- Directed and managed all levels of staff from Assistant General Manager to Department Heads in order to accurately schedule and maintain labor needs.
- Developed and executed a performance improvement plan to evaluate staff performance and set measurable goals for productivity.
- Implemented cost-saving measures that decreased operational expenses by identifying inefficiencies.
- Created weekly schedules based on predicted staffing needs, budget, and employee requests.
- Addressed all customer inquiries promptly and professionally to ensure customer satisfaction.
Training Supervisor
Advanced Call Technology
Johnson City, TN
2016.06 - 2021.02
- Planned and deployed training programs for effective client interactions for credit/debit card claims and case processing.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Integrated technology resources into courses to diversity instruction.
- Updated employees with latest policies, procedures and compliance standards.
- Handled escalated calls from clients to assist in resolution.
- Compiled daily/weekly reports with regards to compliance, attendance and progress.
Professional Chauffeur
F & L Livery Service
Blountville, TN
2015.09 - 2016.06
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service.
- Provided transportation for clients to various destinations in high-capacity vehicles for special events, ensuring timely arrivals and exceptional service.
- Provided additional coverage by working extra hours during low driver availability, ensuring uninterrupted service for clients.
- Prioritized safety during all rides by following protocols as top priority for all rides and followed community guidelines for engaging emergency personnel when situations required.
- Transported high-value clients with professionalism and discretion.
- Conducted thorough checks of vehicle tires, brakes, and safety equipment to ensure optimal safety and performance.
Server
Cheddars
Kingsport, TN
2014.10 - 2015.09
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Kept register accurate through correct billing, payment processing and cash management practices.
Assistant Manager
Dunkin' Donuts
Knoxville, TN
2014.05 - 2014.10
- Increased sales revenues by promoting complementary products and educating customers about store promotions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Employee Training Coordinator
Cracker Barrel
Knoxville, TN
2003.05 - 2014.05
- Analyzed and assessed training program for effectiveness, identified underperforming areas, and planned corrective solutions.
- Evaluated established training programs, employee performance across all restaurant and retail areas and organizational goals to identify knowledge and skill gaps.
- Developed training programs, including classes and instructional methods to support long-term employee development and performance objectives.
- Supported and trained staff members to achieve and maintain top client satisfaction.
- Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
- Gathered data about course success and participant experiences to help with future course planning.
Education
High School Diploma -
South Stokes High School
Walnut Cove, NC1980-06
Skills
- Employee coaching
- Training course oversight
- Materials Preparation
- Real Estate License
- Policy updates
- Compliance understanding
- Operations support
- Brand strategy alignment
- Budget management
- Supplier negotiation
- Conflict resolution
Certification
Serve Safe Certified, Certified Serve Safe Instructor and Proctor
Timeline
General Manager
Honey Baked Ham Co
2026.03 - Current
General Manager
Charleys Cheesesteaks JC INC.
2021.03 - Current
Training Supervisor
Advanced Call Technology
2016.06 - 2021.02
Professional Chauffeur
F & L Livery Service
2015.09 - 2016.06
Server
Cheddars
2014.10 - 2015.09
Assistant Manager
Dunkin' Donuts
2014.05 - 2014.10
Employee Training Coordinator
Cracker Barrel
2003.05 - 2014.05
High School Diploma -
South Stokes High School