Linda Arango
Orlando
Summary
Hardworking Food and Beverage Attendant experienced in providing outstanding customer service in fast-paced environments. Achieved efficient operations through strong multitasking and time management skills while preparing food and managing service areas. Focused on enhancing customer experiences and contributing to team success.
Overview
13
13
years of professional experience
Work History
Assistant Leader
Amscot Financial
Orlando
06.2024 - Current
- Supported team in delivering exceptional customer service at financial service locations.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Facilitated onboarding process for new employees to ensure smooth integration into team.
- Guided new staff in understanding company policies and operational procedures
- Provided guidance and mentorship to junior team members.
- Conducted audits of cash handling processes to ensure compliance with regulations.
- Ensured compliance with all laws, regulations, policies, and procedures relevant to store operations.
- Analyzed sales performance and tracked store metrics to identify trends and inform strategies.
- Monitored daily inventory levels to ensure product availability.
- Oversaw inventory management and ordered supplies for operations.
- Managed cash registers, credit card transactions, returns and exchanges.
- Fostered positive working relationships with staff and management to enhance team collaboration.
- Audited company's legal documents to verify compliant policies and procedures.
Costumer Service - Cake Decorator - Manager
L' Arte Bianco Bakery
Miami
01.2014 - 04.2024
- Recommended additional resources or services that may be beneficial in helping customers.
- Provided exceptional customer service by responding promptly to customer needs.
- Delivered excellent customer service by promptly addressing inquiries and efficiently resolving issues.
- Greeted customers to determine wants or needs.
- Assisted customers with their orders providing advice on different types of pastries available.
- Listened to guests to understand needs and help each person select optimal products and services.
- Assisted customers in navigating the company website to locate products and services they were seeking.
- Recommended additional resources or services that may be beneficial in helping customers.
- Organized meetings between management and employees to discuss issues related to workflow, customer service, and productivity.
- Maintained cleanliness of baking equipment to promote safe food preparation practices. and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
- Provided training to new staff members on how to properly perform tasks related to provisioning services or products.
- Assisted in onboarding new clients by providing them with information about our services.
- Guided customers in selecting pastries by offering tailored recommendations based on preferences.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
- Restocked supplies such as paper towels, napkins, and condiments at front counter area.
- Operated POS system to process bakery sales transactions.
- Operated slicers and other bakery equipment to prepare ingredients for baking, coffee machines, scales and mixers for bakery.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Computed purchases and received and processed cash or credit payment.
- Exchanged merchandise for customers and accepted returns.
- Frosted cakes according to customer specifications utilizing various decorating techniques.
- Personalized cakes by writing desired words or adding other customizations.
- Assisted in training new staff members on proper methods of preparing and serving bakery items.
- Maintained cleanliness of baking equipment and utensils to ensure a safe and hygienic preparation environment.
- Inspected finished products for quality assurance before packaging them for sale.
- Ensured that all food items were prepared according to company standards.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Rotated stock regularly to prevent spoilage due to overstocking or outdating.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
- Received and unboxed new merchandise to maintain well-stocked and appealing displays. and restocked shelves in appealing and organized arrangements to promote items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Recommended merchandise to customers based on needs and preferences.
- Answered store and merchandise questions and led customers to wanted items.
- Computed purchases and received and processed cash or credit payment.
- Exchanged merchandise for customers and accepted returns.
Education
High School Diploma -
FUMPARCAL
Bogotá, Colombia Skills
- Food handling safety
- Food Preparation
- Sanitation Practices
- Portion Control
- Stock Rotation
- Inventory Management
- Stock replenishment
- Stocking and Shelving
- Production and processing
- Recipe Adaptation
- Ingredient Selection
- Product Knowledge
- Product Presentation
- Display Maintenance
- Customer Engagement
- Customer Service
- Customer satisfaction
- Customer Transactions
- Order Processing
- Cash Register Operation
- POS operation
- POS system expertise
- Cash Handling
- Cash Management
- Needs assessment
- Teamwork
- Communication abilities
- Phone etiquette
- Attention to detail
- Workflow efficiency
- Multitasking
- Problem solving
- Resource Efficiency
- Staff training
- Problem solving
- Attention to detail
- Workflow efficiency
- Multitasking
- Teamwork
Timeline
Assistant Leader
Amscot Financial
06.2024 - Current
Costumer Service - Cake Decorator - Manager
L' Arte Bianco Bakery
01.2014 - 04.2024
High School Diploma -
FUMPARCAL