Linda Avila
Housing Navigator / Senior Eligibility Worker
Las Vegas,NV
Summary
I am a motivated worker who is excellent at multi-tasking and works well under pressure. I have over ten years of housing experience.
Personable housing specialist committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in Clark county. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals and performing thorough housing inspections. Excellent case management, recordkeeping, and problem-solving capabilities.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Housing Navigator / Senior Eligibility Worker
Clark County Social Services
Las Vegas , NV
12.2021 - Current
- Prepared reports detailing findings of inspections, investigations, and tests.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Evaluated current processes to develop improvement plans.
- Conducted gap analyses to pinpoint areas of weakness within the organization and develop targeted solutions for growth.
Senior Occupancy Specialist
Southern Nevada Regional Housing Authority
01.2015 - 12.2021
- Quality controlling files to ensure they are in compliance with HUD regulations. Along with Southern Nevada Regional Housing policy and procedures.
- Making sure all team members complete all assigned actions pertaining to their caseload within policy time frame
- Monitoring a team of 4 or more and their production and providing them with training and assistance.
- Responding to tenants and landlords with current issue.
- Conducting tenant and landlord briefing
- Completed desk audits and providing the overview to management
- Process case files for moves, review files, resolve issues, and assure compliance to guidelines
- Adhere to the confidentiality standards of the Privacy Act of 1974
- Maintain absolute confidentiality of work-related issues, client records, and landlord information
Family Service Specialist II
State of NV
Las Vegas , Nevada
02.2008 - 01.2015
- Interviewed benefit applicants and recipients as specified by policy; explained conditions of initial and eligibility
- Elicited information to determine which public assistance programs are applicable and what information and verifications are needed to establish eligibility and continue, reinstate, terminate, or deny benefits
- Assisted clients in completing required applications or declarations which may include information concerning residency requirements, household composition, income and resources, health status, educational levels, and employment history
- Researched and verified information provided by clients by accessing State & Federal vital statistics and contacting landlords, employers, utility companies, and personal creditors to verify information listed on applications
- Evaluated and processed information to establish eligibility and payment guidelines, compute income and level of benefits to make determinations regarding initial and continuing eligibility
- Responded to all incoming calls about clients' cases and inquires
- Researched and resolved customer issues and returned calls to clients to follow up
- Completed medical applications via telephone
Education
High School Diploma -
Valley High School
Las Vegas, United States 06.1996 - 08.2000
Skills
HCV rent calculation
HQS certifications
GPS navigation proficiency
Proficient in Microsoft word /excel
Additional Skills Certifications
- HCV rent calculation certificate
- HQS certifications
Timeline
Housing Navigator / Senior Eligibility Worker
Clark County Social Services
12.2021 - Current
Senior Occupancy Specialist
Southern Nevada Regional Housing Authority
01.2015 - 12.2021
Family Service Specialist II
State of NV
02.2008 - 01.2015
High School Diploma -
Valley High School
06.1996 - 08.2000
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