Linda Baker
Wenatchee
Summary
Dependable professional with a proven track record at Home Depot, excelling in customer service and problem resolution. Skilled in implementing efficient systems and enhancing customer relations, I leverage critical thinking and active listening to drive operational improvements and foster strong relationships. Committed to delivering exceptional results and enhancing team productivity.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Home Depot
09.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed transactions efficiently and accurately using point-of-sale systems, ensuring seamless checkout experiences.
- Policy Knowledge of company SOP regarding merchandise returns, warranties, and other customer service protocols.
Office Manager
Leonard Evans, Inc.
01.2007 - Current
- Managed daily office operations, ensuring efficiency and productivity across departments.
- Implemented new inventory systems, enhancing document retrieval speed and accuracy.
- Supervised front desk staff, providing training on customer service best practices.
- Oversaw bookkeeping activities, maintaining accurate financial records and expense reports.
- Led initiatives to upgrade office technology, improving workflow and employee collaboration tools.
- Analyzed operational workflows, identifying areas for process enhancement and implementing strategic changes.
Education
Associate of Arts - Court Reporting
Edmonds Community College
20000 68th Ave W, Lynnwood, WA 9803601-1987
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
Home Depot
09.2023 - Current
Office Manager
Leonard Evans, Inc.
01.2007 - Current
Associate of Arts - Court Reporting
Edmonds Community College