Linda Braswell
Customer Service
Acworth,GA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Successful Customer Service with 20 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Woodstock Furniture & Outlet
Acworth, GA
03.2021 - 09.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Resolved concerns with products or services to help with retention and drive sales.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Avery County High School
Newland, NC05.1986
Skills
- Exceptional Communicator
- Understanding Customer Needs
- Preparation of Demonstrations
- Correcting Discrepancies
- Order and Refund Processing
- Upselling Products and Services
- Issue and Complaint Resolution
Timeline
Customer Service Associate
Woodstock Furniture & Outlet
03.2021 - 09.2022
High School Diploma -
Avery County High School
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