Summary
Overview
Work History
Education
Skills
Timeline
Generic

Linda Campbell

Cleveland,TN

Summary

Personable and highly organized with excellent communication and multitasking abilities. Possesses strong customer service and administrative skills, including managing phone systems and scheduling. Committed to creating welcoming environment and ensuring smooth front desk operations. Offering excellent communication and organizational abilities, with strong commitment to learning and growing in professional setting. Delivers exceptional customer service and administrative support, including efficient handling of phone systems and scheduling. Ready to use and develop these skills in Desired Position role.

Overview

21
21
years of professional experience

Work History

Front Desk Receptionist

CHI Memorial Health System
09.2018 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Streamlined check-in processes, reducing wait times for guests.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Maintained strict confidentiality of sensitive information, upholding privacy standards.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Collected Type payments, processed transactions and updated relevant records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Routed incoming mail and messages to relevant personnel without delay.

Front Desk Receptionist

Cleveland Eye Clinic
08.2003 - 08.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
  • Streamlined check-in processes, reducing wait times for guests.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Collected Type payments, processed transactions and updated relevant records.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Education

High School Diploma - Secretary Skills

Charleston School
Charleston, TN
05.1979

Skills

  • Customer service
  • Attention to detail
  • Time management
  • Listening skills
  • Cash handling
  • Telephone etiquette

Timeline

Front Desk Receptionist

CHI Memorial Health System
09.2018 - Current

Front Desk Receptionist

Cleveland Eye Clinic
08.2003 - 08.2018

High School Diploma - Secretary Skills

Charleston School
Linda Campbell