Linda Carson
Sturgis,MI
Summary
Dynamic leader with a proven track record at Allied Universal Security Services, enhancing operational efficiency and client satisfaction through expert team leadership and robust problem-solving skills. Dedicated Security professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Operations Manager
Allied Universal Security Services
01.2023 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures. Covered 1/2 of Mid West Michigan. Averaged 450 Employees.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths. Over 100 Sites to maintain a week.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Security Site Supervisor
Allied Universal Security Services
10.2020 - 01.2023
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Recorded incident reports with detailed accounts of occurrences.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety
- Resolved conflicts among employees or visitors professionally, promoting a safe and harmonious environment.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Performed security investigations and reported findings to client management.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards. This site had several different levels of security personnel: Gate Guards, Receptionists, Fire Specialists, EMT's and a Fire Assistant. 30 security Officers at this site.
Security Site Supervisor
6 Different Security Companies
08.1992 - 10.2020
- Recorded incident reports with detailed accounts of occurrences.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Ensured compliance with all relevant occupational health and safety regulations by regularly reviewing policies and procedures.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Collaborated with management to develop security policies and procedures.
- Reduced incidents of trespassing by maintaining a strong security presence and enforcing access control measures.
- Implemented access badge system, improving tracking of personnel movement within the facility.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Contractor Orientation, badge making, badge access.
Education
Associate of Arts - General Studies
Delta College
Bay City, MI04-1992
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Planning and implementation
- Policies and procedures implementation
- Health and safety compliance
- Superb time management skills
- Onboarding and orientation
- Impeccable organizational skills
- Computer Skills
Keystone Nomination
I was nominated by Abbott Management for their Keystone Award. I was the first contractor at the Sturgis Site to be nominated for this prestigious award in 2018.
Certification
- Certified HSI Instructor , Allied Universal Security - December 2020
Timeline
Operations Manager
Allied Universal Security Services
01.2023 - Current
Security Site Supervisor
Allied Universal Security Services
10.2020 - 01.2023
Security Site Supervisor
6 Different Security Companies
08.1992 - 10.2020
Associate of Arts - General Studies
Delta College
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