Linda Davis
Wilmington,DE
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
23
23
years of professional experience
Work History
Customer Service Call Center Representative
Comcast, Xfinity
11.2017 - Current
- Managed over 100-200 calls daily, efficiently by organizing workload effectively and multitasking when necessary.
- Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.
- Demonstrated a commitment to ongoing professional development by participating in regular trainings on new products, services, policies, procedures updates.
- Increased first-call resolution rates by thoroughly understanding products and services offered and providing accurate information to customers.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Hair Sylist
JC Penny
03.2015 - 08.2017
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Successfully managed approximately 7 clients daily, including color processes, chemical, roller sets during peak hours while maintaining a calm and efficient demeanor.
Administrative Assistant
Northeast Treatment Centers
11.2009 - 01.2012
- Answered 9 line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping and payroll with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Customer Service Call Center Representative
Household Bank
11.2001 - 05.2003
- Processed debit and credit card and electronic check payments.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Managed high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
- Recognized as top performer on multiple occasions for achieving outstanding customer satisfaction ratings.
- Supported colleagues with handling complex cases and provided insights for better decision-making in challenging situations.
- Responded to customer calls and emails to answer questions about products and services.
Education
High School Diploma -
Glasgow High School
Newark, DE06.2000
Skills
- Customer Satisfaction
- Technical Troubleshooting
- Product and service knowledge
- Complaint resolution
- Customer Support
- Product Knowledge
Timeline
Customer Service Call Center Representative
Comcast, Xfinity
11.2017 - Current
Hair Sylist
JC Penny
03.2015 - 08.2017
Administrative Assistant
Northeast Treatment Centers
11.2009 - 01.2012
Customer Service Call Center Representative
Household Bank
11.2001 - 05.2003
High School Diploma -
Glasgow High School