
Dedicated and experienced optometrist receptionist with a proven track record of providing exceptional customer service and administrative support in a fast-paced healthcare setting. Skilled in scheduling appointments, verifying insurance, and maintaining patient records. Seeking to leverage my expertise in a dynamic office environment to contribute to the overall success of the team.
• Greeted patients and provided exceptional customer service, ensuring a positive experience from check-in to check-out.
• Scheduled appointments and managed the appointment calendar, maximizing efficiency and minimizing wait times.
• Verified insurance coverage and processed insurance claims, resulting in accurate billing and timely reimbursements.
• Completed medical billing
• Files claims for medically necessary contact lenses
• Maintained organized patient records and c confidential information, prioritizing patient privacy and compliance with HIPAA regulations.
Customer service Medical office experience Patient care Computer skills Front desk HIPAA Medical records POS Calendar management Business development Medical coding Patient service Communication skills Medical billing Ophthalmology Anatomy knowledge Cash handling EMR systems Physiology knowledge Medical terminology Patient observation EHR systems Triage Intake Office experience Customer service Medical office experience