Linda Dubon
Bay Shore,NY
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Dime Community Bank
Huntington, NY
07.2023 - Current
- Managed clients' accounts by processing maintenance, operations, and correspondence for new and existing accounts, ensuring accurate transaction processing, and exceptional service delivery.
- Identified financial needs of customers and presented appropriate product and service options.
- Accurately logged details of customer information into a confidential database.
- Facilitated account openings, including checking, savings, and investment accounts, adhering to compliance standards.
- Overseeing branch operations and decision-making in the absence of management.
Customer Service Representative
TD Bank
Greenlawn, NY
08.2020 - 07.2023
- Implemented strategies to meet sales targets for banking products, including loans, credit cards, consumer, and business accounts.
- Identified and pursued new business opportunities through targeted outreach and networking.
- Managed escalations with polite service, knowledgeable support, and unsurpassed professionalism to satisfy needs and protect the bank's reputation.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Participated in community events and workshops to promote bank services and financial literacy.
Teller 1
TD Bank
Greenlawn, NY
01.2020 - 08.2020
- Provided exceptional customer service while accurately processing routine transactions.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Education
High School Diploma -
Ross Brentwood High School
Brentwood, NY06-2016
Skills
- Sales expertise
- Computer literacy
- Communication skills
- Regulatory compliance
- Time management
- Adaptability and flexibility
- Bilingual proficiency in English and Spanish
- Customer service
- Leadership and initiative
Timeline
Customer Service Representative
Dime Community Bank
07.2023 - Current
Customer Service Representative
TD Bank
08.2020 - 07.2023
Teller 1
TD Bank
01.2020 - 08.2020
High School Diploma -
Ross Brentwood High School
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