Linda Dufour
Macys Department Store
BOERNE,TX
33
years of professional experience
Results-driven customer service representative with a history of implementing process improvements. Recognized for training new associates and enhancing customer experiences, ready to leverage expertise to drive operational excellence and foster team success.
Work History
Sales Associate
1 Year 1 Month- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using point-of-sale (POS) systems, ensuring efficient checkout procedures.
- Maintained visual merchandising standards, promoting brand image and driving sales.
- Collaborated with team members to achieve daily sales targets and improve store performance.
Sales Associate
1 Year- Resolved customer complaints professionally, fostering loyalty and positive relationships.
- Participated in promotional events, effectively communicating offers to attract foot traffic.
- Trained new associates on store policies, product knowledge, and customer service techniques.
- Handled inventory management tasks, including restocking shelves and conducting stock counts.
- keyholder. Balanced registers at night and did payroll
Planning/Purchasing/Customer Service Representative
22 Years 1 Month- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Managed customer accounts, ensuring accurate updates and timely responses to requests.
- Implemented process improvements that streamlined operations and increased customer satisfaction levels.
- Trained and mentored new team members, enhancing overall team performance and knowledge sharing.
- Managed several product lines for Dental Products from raw material through to finished goods
- Scheduled production to assure products were available for customers
- Purchased all electronic components for company wide divisions
Education
High School Diploma
Skills
Inventory management
Customer support
Issue resolution
Task prioritization
Multi-tasking strength
Team collaboration
Listening skills
Excellent people skills
Timeline
Sales Associate
Macys Department Store
03.2018 - 04.2019Read More
Sales Associate
Tuesday Morning
02.2017 - 02.2018Read More
Planning/Purchasing/Customer Service Representative
3M Company
12.1985 - 01.2008Read More
Dominguez High
High School Diploma
Read More