Linda Easley
Fort Worth
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships in both occupations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Taco Cabana
Keller
10.2022 - Current
- Gathered customer feedback through surveys and used the data to improve customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided accurate information about products and services to customers.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Caregiver
Medical home health
Keller
03.2019 - Current
- Worked closely with clinical staff to support therapeutic and behavioral plans.
- Maintained detailed records of services performed on clients.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Maintained clean and well-organized environment for client happiness and safety.
- Coordinated transportation services for clients when necessary.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Supported bathing, dressing and personal care needs.
- Administered prescribed medications on a timely basis following care plan instructions.
- Provided emotional support to clients during difficult times.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Collected and recorded patients' blood pressure, pulse, and respirations (TPRs) to evaluate and note basic health status.
- Helped clients get in and out of beds and wheelchairs.
- Drove clients to doctors' appointments and social outings.
Education
GED -
New Life
Circle Drive 05-1998
Skills
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Critical thinking
- Assertiveness
- Multitasking
- Teamwork
- Positive and professional
Certification
- Food handlers permit.
- TABC license.
References
References available upon request.
Timeline
Customer Service Representative
Taco Cabana
10.2022 - Current
Caregiver
Medical home health
03.2019 - Current
GED -
New Life