Summary
Overview
Work History
Education
Skills
Timeline
Generic
Linda Edson

Linda Edson

Cantonment

Summary

Experienced in customer service roles, demonstrating strong technical support capabilities through troubleshooting and repair of equipment. Utilized hand tools and diagnostic tools to address system faults, ensuring timely resolution of issues. Provided effective phone support to customers, facilitating smooth communication and data entry for service requests. Proven ability to respond promptly to emergencies, contributing to operational efficiency and customer satisfaction.

Overview

15
15
years of professional experience

Work History

Technician

AT&T
Knoxville
01.2012 - 06.2014

Drive company vehicle, install TV, phone, internet at customer location.

  • Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
  • Operated specialized diagnostic tools used to identify system faults.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.

Maintenance Technician

Ricoh Copiers
Longview
06.1999 - 08.2002
  • Provided technical support to production staff for machine troubleshooting needs.
  • Responded promptly to emergency breakdowns at any time during shift hours.
  • Assisted in the installation of new machinery and equipment.
  • Replaced defective parts such as bearings, seals, gears, valves.
  • Repaired or replaced faulty wiring, switches, relays, and other electrical components.
  • Diagnosed mechanical problems using visual inspections and test instruments.

Education

High School Diploma -

Maine Endwell SH
Endwell NY
06-1975

Skills

Customer Phone support

Data entry

Troubleshooting problems

Timeline

Technician

AT&T
01.2012 - 06.2014

Maintenance Technician

Ricoh Copiers
06.1999 - 08.2002

High School Diploma -

Maine Endwell SH
Linda Edson