Summary
Overview
Work History
Education
Skills
Timeline
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Linda Ellis-Grumbles

Medical Office Front Desk
Bryan,TX

Summary

Dynamic Front Desk Manager at Hollingsworth Family Eye Care with proven expertise in customer service and medical billing. Enhanced guest experiences through streamlined check-in processes and effective staff training. Recognized for resolving client concerns and optimizing operational efficiency, fostering a supportive environment that drives professional growth and loyalty.

Experienced with front desk operations, ensuring seamless guest experiences and efficient service. Utilizes team leadership and problem-solving skills to maintain high standards. Knowledge of hospitality procedures and staff coordination to enhance overall performance.

Overview

10
10
years of professional experience

Work History

Front Desk Manager

Hollingsworth Family Eye Care
10.2019 - 07.2024
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
  • Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
  • Managed front desk maintenance of client records and lab data.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Insurance Verification/Pre-Authorization Process
  • Claim Filing and Posting
  • Referral Management

Medicare Compliance Officer

Vantage Health Plan, Inc.
08.2016 - 08.2019
  • Assisted in the creation and management a Grievance and Complaint Intake and Resolution Team within the rule set forth by Medicare (CMS)
  • Worked closely with Customer Service and Medicare Advantage Teams to ensure identification, registration, and resolution of complaints.
  • Spearheaded CMS audits data collection and presentation

Dental Office Manager

Wise Dental
01.2015 - 04.2016
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.

Education

Animal Science

Texas A&M University
College Station, TX
12-1976

Skills

  • Customer service
  • Check-in and Check-out procedures
  • Problem-solving skills
  • Problem-solving
  • Knowledge of Medical/Dental Terminology
  • Medical/Dental Billing & Coding
  • Oral and written communications

Timeline

Front Desk Manager

Hollingsworth Family Eye Care
10.2019 - 07.2024

Medicare Compliance Officer

Vantage Health Plan, Inc.
08.2016 - 08.2019

Dental Office Manager

Wise Dental
01.2015 - 04.2016

Animal Science

Texas A&M University

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Linda Ellis-GrumblesMedical Office Front Desk